Customer Support

BROMMA has been the leading manufacturer of crane spreaders ever since its formation in the 1960s. Today we have, by far, the highest market share of the world’s spreader suppliers. In fact, our market share is higher than all our competitors’ combined. Today, we manufacture close to 2,000 spreaders of all types every year and our spreaders are currently in use in 99 of the top-100 ports world- wide.
BROMMA sales and service network has a wide-reaching footprint. We are present with own sales offices on all continents, and with an extensive network of agents, we are able to support customers in every country in the world.
More information about BROMMA can be found on www.bromma.com
Making your next move count
Are you passionate about providing customer support and do you have a mechanics background? Is technical problem solving something that engages you and spurs you to find new solutions?
We are looking for Customer Support to join the team of Bromma. In this role, several exciting challenges are combined in one and the same professional; top class customer service, technical challenges and pure problem solving.
The purpose of the position is to take care of customer support via our QSR(Quality service report) system, update salesmen and act as a supporting link with and together with the global responsible QSR department.
This position is located in Kista, Sweden, and you will report Service Manager; BRM Sales & After Sales EMEA After Sales Services.
Main tasks and responsibilities
In this role you will support and observe together with the responsible global QSR team that all parts, tools and equipment are in line with our repair procedure, and ensure that all of them can be exploited properly and efficiently. You will collaborate with the global QSR department to process all cases reported in the QSR system and demonstrate willingness to find solutions and to keep control of QSRs.
Other responsibilities:
Administer QSR system and handles customers’ queries and claims
Communicate and report directly plans and any other matters to the sales representative and the service engineers
Produce QSR statistics on a regular basis required for analysis and further actions

What you’ll need to succeed
Education:
High school or any other relevant degree.

Experience:
Knowledge of the basics of mechanics and hydraulics
2 + years of relevant business or product experience, hands on technical skills
Experience as a technical customer support.

Competencies:
Overall computer skills
Technical background
Fluent in English.

As a person, you are flexible, meticulous and solution-focused. You are independent while being cooperative and thrive in a team where you work closely together and are happy to exchange experiences. You work proactively and have a great commitment to both small and large issues. We hope that your ability and willingness to constantly learn new things and create improvements will lead us to new ways of working and a better delivery.
You will be part of
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.
With us, you will have the opportunity to realise your potential and become an important member of our global team.
Interested to join?
If you are excited about this opportunity, please submit your application now!
We accept applications in both Swedish and English.
Please note that the interview process may begin before the closing date of the job posting.
Bromma is part of Cargotec. Cargotec is a leading provider of cargo handling solutions and operate in more than 100 countries. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com