Customer Support

Are you an enthusiastic team player who values quality and great customer experience? Do you want to work in a meaningful industry and contribute towards improving efficiency and quality of care? A fast growing, leading provider of indoor positioning safety, communication and smart care solutions is now looking for a Customer Support Specialist to strengthen their team, and later on leading the whole support team.

Ort: Helsingborg

100 % Start: Maj

Duration Six Sex month with good chances of being employed by costomer



9Solutions is the leading provider of real-time locating based safety, communications and smart care solutions from Oulu, Finland. Our mission is to create environments for safe and quality care by providing solutions that enable effective communication, make relevant information easily accessible and free up working hours for meaningful tasks. 9Solutions Oy is a Great Place to Work-certified workplace. Our offices are located in Oulu and in Helsingborg, Sweden.

KEY RESPONSIBILITIES

- Provide support to our customers via different support channels (phone, email).

- Perform analysis to find and resolve the root cause of issues reported by the customers.

- Develop further our customer support organization processes and procedures in cooperation with other departments such as RnD

- Represent the voice of the customer to influence future product improvement and development.



WHAT DOES IT TAKE TO SUCCEED IN THIS ROLE?

- Customer-centric mindset

- Problem solving skills and can - Do attitude

- Native Swedish

- Good written and spoken English

- Able to multitask and assist several customers at the same time

- Good technical understanding and willingness to learn new systems and processes

- Ability to explain difficult topics in layman's terms

- Experience on Freshdesk or similar customer support platforms.'

WHAT DO WE OFFER?

- Stable work schedule - we work only during Swedish business hours!

- An active role in the dynamic Customer Support organization and possibility to make a difference.

- A flexible working environment where we put a lot of emphasis on our employees' wellbeing.



Varför ska du välja Jefferson Wells?

Jefferson Wells Finance har tillgång till de mest spännande kunderna och uppdragen inom Finance - vilket ger dig en stor möjlighet att bygga upp din kunskap och nätverkande i branschen!

I den här rekryteringen samarbetar kunden med Jefferson Wells AB. Frågor besvaras av ansvarig Konsultchef Cecilia Lindgren på telefon 070-3782727 eller mail cecilia.a.lindgren@manpower.se

Ansökan sker genom att registrera ditt personliga CV på www.jeffersonwells.se Vi arbetar med löpande urval och detta uppdrag kan därför komma att tillsättas före ansökningstidens slut.