Customer Support Agent

About Compusoft
Compusoft Group is a global powerhouse with 540+ employees and 19,000+ customers across 100+ countries. Providing integrated CPQ software and world-class localised support, our core products include Winner Design, Innoplus, Soft Tech and 3CAD. Our teams are located in 20+ countries including Europe, Australia, South Africa and the US. From small beginnings in 1989, we are now at an exciting phase as we continue to expand internationally and further strengthen our CAD and CPQ product suite.


About the Role
The position of Customer Support Agent responsible for providing the best support and service to our customers, whilst also supporting Customer Success Management activities by managing and maintaining key customers in specific markets. The role includes responding to customer queries in the most efficient way and adding value to our customers, driving growth and retention amongst customers and understanding their business needs. This role will act as the first point of contact for our customers once purchasing our software, so the candidate must be polite and professional at all times, presenting the best image of the company and being committed to deliver results for the customer and the business. The role will also include a variety of duties in order to maintain customer relationships, managing complaints, minimising churn and being the internal voice of the customer.

Main Responsibilities:
Provide remote customer product support.
Register calls and work on the Support Task List in Zendesk (CRM tool), ensuring problems defined, reported and followed up.
Investigate and report on any key or recurring issues in team meetings and utilising internal tools.
Onboard customers in the best way and ensure high user adoption, assisting them with setting up.
Build a relationship with customers by continuously providing exceptional service, managing complaints and being the internal voice of the customer.
Proactively engage customers at risk, including handling and resolving customer requests and complaints.



Required Qualifications and Experience:
Fluent in speaking and understanding English and Swedish.
Basic education in IT is needed OR 1-2 years of experience working in IT.
Intermediate computer knowledge/experience (Windows, MS Office, some hardware).



Preferred experience and qualifications:
Customer Service experience, ideally fostering positive business relationships.
Passion for technology.
Experience delivering customer support in Norwegian and/or other Nordic languages.



Preferred skills and competencies:
Ability to communicate in Norwegian and/or other Nordic languages.
Excellent communication skills both, verbal and written.
Customer service orientated; patient and resilient.
A good problem solver with a pragmatic, can-do attitude.
Hard working, driven and self-motivated.
Proactive and able to use initiative.
Strong planning and prioritising skills.
Flexible approach, able to operate effectively with uncertainty and change.



Working at Compusoft
A fast-paced and exciting work environment, Compusoft’s values are at the core of our company culture. Our teams strive for a company-wide commitment to excellence and core values such as Dedication, Innovation, Accountability and Passion. At Compusoft, we believe in a flexible and autonomous working environment, focused on the continual growth of or employees. Come join an international and motivated team in a growing tech company, leading in it’s vertical.
Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles.
After the initial training period, we will consider opportunities for the role to be worked remotely up to 2 days a week.