Customer Support Agent

Founded in 1953 in Gothenburg, Sweden, the Kappahl Group is a leading fashion chain in the Nordics, with around 370 Kappahl and Newbie stores, and Shop Online in Sweden, Norway, Finland, Denmark, Poland and the UK.

The Kappahl team consists of some 4,000 colleagues at 400 workplaces in 10 countries, all with different backgrounds, ages, skills and styles. Our common motivation is to offer fashion fit for life to a wide variety of people and lifestyles. A Responsible Fashion that that feels right, for the bearer and for the world we live in. Today, 70% of the products are labelled as more sustainable. Kappahl’s goal is for 100% to be made of more sustainable materials by 2025.
More information at www.kappahl.com.


Kappahl is seeking our next star agent to our headquarter in Mölndal. With lots of energy and a high level of ambition, you bring our customers a service experience beyond their expectations. Are you interested in fashion, are service oriented, and master Swedish and English, this is the position for you! Apply today!

Kappahl exist to celebrate diversity in everyday life. We want to broaden the definition of diversity to include many different ways of living life – empowering people to stay true to themselves at any given time, our customers as well as our employees.

We offer your You will be part of a larger team and be located at our head office in Mölndal. You will be Kappahl's voice out to our customers but also the customer's voice to us and will also have close contacts with other departments in our organization.

Our ultimate goal is to make the customer happy with fast and accurate answers, along with a complete shopping experience. Your responsibility includes fining the best solution in each individual customer contact. Examples of questions can be about assortment, advice, fashion, orders, complaints, deliveries and environmental responsibility. Customers contact us by phone, email, chat and social media. We are open weekdays between 08.00-18.00.

Your profile We seek you with a completed high school education and previous experience of customer support in different contexts. We believe you have a passion for service and to give the customer a first-class experience! It is a merit if you also have been working in store, preferably fashion. We meet customers in many channels in high pace, so you need to be able to keep your professional and caring approach also during stressful situations. You work in front of a computer, switching between different systems, so you need to be a keen IT-user. Kappahl is a fashion company, so this is an opportunity for you that have a high interest in this field.

In this position, we are only looking for applicants with fluent in Swedish and English in both speech and writing. It is a merit if you also speak another language.

You recognize yourself in our values – Inclusive, Courageous and Joyful!

Are you interested? The position is a permanent employment with placement at our head office in Mölndal. Kappahl wants to be A Place To Belong therefore we work with a hybrid working environment. This means you can work remotely if it suitable for your schedule.

Kappahl celebrate diversity and strive to eliminate all forms of discrimination. We are committed to creating an inclusive environment for all employees and candidates.

You apply easily by attaching your CV (please refrain from sending us your personal letter). We apply continuous selection. We look forward to your application as soon as possible, but no later than the 31st of March.

If you have protected identity contact hr@kappahl.com, and you will get help with submitting your application.

Contact information If you have questions about the position, you are most welcome to contact Kristin Bohman, Customer Support Manager, Kristin.bohman@kappahl.com.