Customer Support Agent

At Platform 24 we have an uncompromising focus on making every day better for both patients and people working within healthcare, like doctors and nurses. Together we impact lives globally by building healthcare 2.0. Now we are looking for a customer support agent who wants to be part of shaping how tomorrow's healthcare looks.

Joining our customer support team as a customer support agent means you'll be part of helping our customers understand and use our platform, as well as troubleshoot and report any issues they might encounter. By helping our customers, you will be helping patients get the best possible care through Platform24!

We believe you have:
Great communication skills and an ability to translate technical terms into something easy to understand for anyone. You are able to filter what information is interesting and relevant to someone from an outside perspective, and you have the patience to explain and guide someone who might not be used to working with the software. You have an interest in technology and love learning new things.

For this role, you need to be confident communicating in English and Swedish, both through writing and speech. We believe you have previous experience working in customer support or other roles where external communication is key. It is appreciated if you have an education related to communication, technology, or healthcare.

We also believe that you are passionate about transforming and improving healthcare!

What's in it for you?
At Platform24, we recognize that we all have different needs for planning our lives. That is why we believe in flexible working hours to ensure work-life balance for everyone. Every other week we have Demo & Beers, where we share our accomplishments (beers optional :). We offer personal growth and knowledge-sharing sessions regularly and on top of lots of other nice benefits such as office snacks and parties, provide you the opportunity to use five work days a year to do voluntary work helping others.

Besides this, you will get the chance to work with intelligent, friendly, and skilled colleagues from all over the world.

About Platform24
Platform24 is a leading health tech company combining intelligent automation with deep medical knowledge building a platform that radically improves how healthcare is accessed and delivered for patients and clinical staff. We are changing how healthcare is done in public and private healthcare organizations. We are growing quickly, rapidly increasing our impact on healthcare across several European markets.