Customer Support Agent - Danish speaking

Do you want to work in a high growth SaaS company which enjoys a leading position in its home market (Sweden), with ongoing expansions in several international markets?

We are looking for a Customer Support Agent who will be based at Mynewsdesk Headquarters in Stockholm, Sweden, and reporting to the Manager for Central support.

We are expanding our customer base and need to work smart to keep our high quality and personalized support and service that we today supply our customers with.
This role is vital in how our customers perceive us as a company and their experience with the product. Our aim is to create an environment in which you can grow, develop and - most importantly - succeed!

The support team is a key function to manage all reactive support, feature requests and issue management. They work closely with both Customer Success/Account Management and Product Development.

As Customer Support Agent, you will handle incoming support via phone, email and chat from customers globally from all our local markets. You will manage their requests, ideas and issues in a professional and timely manner acting as the voice of the customer. The work will also include translations, bug reporting and updating our FAQ.

What are we looking for?

- A curious, service minded and technical troubleshooter who will join our international Customer Support team
- A person with the ability to work and thrive in a fast-paced, results orientated environment
- An honest, transparent and trustworthy team player
- Good at paying attention to details


Desired Skills and Experience

- Required language skills; Swedish and English both written and spoken
- One additional language; primarily native speaking Danish
- 1-2 years experience or other service related work
- Working knowledge of different browsers and operating systems
- Previous experience of working with cloud based services (SaaS)
- Previous experience within PR and Communication is an advantage


And yeah, in return we will give you some good stuff as well….

One great thing about Mynewsdesk is that we recognize our staff as our greatest asset. We realize that it's our people who have built this outstanding company and that we will only maintain our position by attracting and retaining talented and motivated people.

If you choose to come and work with us, you will find that we offer:

- A welcoming and inclusive environment
- Extensive development opportunities
- Six weeks paid vacation
- Great healthcare benefits
- Occupational pension
- A fun and inspiring work environment
- Awesome colleagues


Do you think this sounds interesting? Do not hesitate to submit an application today. We would like to have your application as soon as possible. You apply by clicking the link below. You fill out the form and attach a cover letter and resume.

Mynewsdesk