Customer Support Agent English

Kappahl exists to celebrate diversity in everyday life. We want to broaden the definition of diversity to include many different ways of living life – empowering people to always stay true to themselves.

Founded in 1953 in Gothenburg, Sweden, the Kappahl Group is a leading fashion chain in the Nordics, with around 370 Kappahl and Newbie stores, and Shop Online in Sweden, Norway, Finland, Denmark, Poland and the UK.

The KappAhl team consists of some 4,000 colleagues at 400 workplaces in 10 countries, all with different backgrounds, ages, skills and styles. Our common motivation is to offer fashion fit for life to a wide variety of people and lifestyles. A Responsible Fashion that that feels right, for the bearer and for the world we live in. Today, 70% of the products are labelled as more sustainable. Kappahl’s goal is for 100% to be made of more sustainable materials by 2025.
More information at www.kappahl.com.


Kappahl is seeking our next star agent to our headquarter in Mölndal. With lots of energy and a high level of ambition, you bring our Newbie customer a service experience beyond their expectations. You have a keen fashion interest and deep knowledge of our brand Newbie – and a natural talent for top notch service towards new and existing customers


Kappahl exist to celebrate diversity in everyday life. We want to broaden the definition of diversity to include many different ways of living life – empowering people to stay true to themselves at any given time, our customers as well as our employees.

We offer you
You will be part of our customer support team in our headquarter in Mölndal. You will be the Kappahl voice to our customers and also the customers voice into our organization, therefor having a close dialogue with other teams within Kappahl.

Our goal is to dazzle the customer with our sense of service and fast and correct response. Your task is to find the best solution in each and every customer interaction and to support store and office colleagues within the markets of Newbie. Examples of questions have a wide range from assortment, fashion advice, fashion in general, order, deliveries, reclaims and sustainability.

Customers will contact us via phone, e-mail and social media. We have open during office hours on weekdays and you will be scheduled accordingly.


Your profile
We seek you with a completed high school education and previous experience of customer support in different contexts. We believe you have a passion for service and to give the customer a first-class experience! It is a merit if you also have been working in store, preferably fashion. We meet customers in many channels in high pace, so you need to be able to keep your professional and caring approach also during stressful situations. You work in front of a computer, switching between different systems, so you need to be a keen IT-user. Kappahl is a fashion company, so this is an opportunity for you that have a high interest in this field.

In this position, we are only looking for applicants with fluent business English or have English as your native language. It is a merit if you also speak Swedish, German, and/or French.

You recognize yourself in our values – Inclusive, Courageous and Joyful!

Are you interested?

The position is a permanent employment (starting with probation employment) with placement at our head office in Mölndal. We offer a hybrid workplace where you sometimes can work from home.

 Kappahl celebrate diversity and strive to eliminate all forms of discrimination. We are committed to creating an inclusive environment for all employees and candidates.

You apply easily by answering a few questions and attaching your CV (please refrain from sending us your personal letter) on www.kappahl.se/lediga-jobb. We apply continuous selection, and we look forward to your application no later than the 31 st of December.

 If you have any questions regarding this position, please feel free to contact Kristin Bohman, Customer Support Manager.