Customer Support Agent (Portuguese/Spanish speaker)

Você gostaria de ser o primeiro ponto de contato de milhões de crianças no Brasil e na América Latina?

Como Customer Support Agent (Agente de Suporte ao Cliente) aqui na Toca Boca você irá ajudar nossos usuários, as crianças, a resolver os problemas que eles possam ter com nossos aplicativos. Você será um representante da Toca Boca e a voz da nossa marca, garantindo que as crianças (e seus adultos) tenham uma ótima experiência quando vierem nos pedir ajuda.

What you’ll be doing
You’ll be a core part of our Customer Support Team. You’ll be the one looking after our growing user base in Brazil and Latin America. Toca Life World now has a huge player base around the world, and millions of them are located in South America (the number keeps on growing every day) so you’ll have plenty to do!

You’ll respond to support tickets, app store reviews and assist in community management activities in Portuguese and Spanish. You’ll also help out your colleagues responding to tickets and reviews in English.

You will use the Toca tone of voice in all communications (don’t worry, we will teach what our tone of voice is) and make our users feel well looked after.
Is this you?
You are a service minded person with native level Portuguese as well as excellent writing skills in both Spanish and English (C1). You have excellent written communication skills and can easily adapt your tone of voice.

You have previous work experience from a profession where service and supporting customers is important, be it customer service, hospitality or similar.

You believe in the power of play!

This is us!
Toca Boca captures the spirit of play. We create digital toys and everyday products that are filled with fun and silliness that kids from any corner of the world can instantly relate to. Everything is designed from their perspective. We celebrate the diversity and quirkiness of their world and give them the freedom to play in ways that only they can dream up.

Good to know!
This position is full time and based in our Stockholm office. We apply 6 months of probationary employment. As we’re an international company, with over 10 nationalities working here and millions of users all over the world, you have to be fluent in English. Your application should therefore be in English.

Toca Boca develops digital games that capture the power of play and that are filled with fun and silliness that kids around the world can instantly relate to. Since our first product launch in 2011, we have released 46 apps that have been downloaded more than 444 million times the world over, making us the No. 1 mobile-first kids brand in the App Store. Our products focus on sparking kids’ creativity and imagination, creating opportunities for open-ended play.

With offices in Stockholm and San Francisco, Toca Boca is owned by Spin Master Corp., a global children’s entertainment company that creates, designs and manufactures a diversified portfolio of innovative toys, games, products and entertainment properties.