Customer Support Agent (Swedish)

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit Swedish-speaking Customer Support Agent for their offices in Lisbon.


Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.



DUTIES AND RESPONSIBILITIES:

Communicate with customers using various channels (telephone, email and chats)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution

Able to identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets??
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms.


REQUIREMENTS:

Native/fluent in Swedish, both oral and written. Fluent in English
Previous experience in customer support roles will be considered as an advantage
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users ?

Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in timely manner
Ability to work independently, while being team player at the same time.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Relocation package and assistance.