Customer Support Agent Swedish

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Swedish speaking Customer Support Advisor for their offices in Spain.

Position: Customer Support Advisor

Location: Benalmadena (Málaga), Spain or Torrevieja (Alicante), Spain

Employment type: Full-time

Remuneration: Base salary + commissions.



DUTIES AND RESPONSIBILITIES:

Handle incoming calls from existing customers, assist customers and deal with customer complaints promptly and effectively

Be the first point of contact - resolve customer queries and related requests
Engage new customers and current customer base by identifying sales opportunities and activate their interest for the company's products, services and campaigns by upselling

Ensure clients receive the highest level of service at any moment given.


REQUIREMENTS:

Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
Sales acumen, passion for sales
Excellent communication skills
Solid computer skills
Performance-driven and goal-oriented
Positive and motivated mind-set
Able to work independently, while being a team player at the same time.


BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Relocation support
Paid annual leave (4 weeks + 4 days per calendar year)
Guidance and tools to reach your full potential.