Customer Support Agent - Temporary position

We are improving lives through better eating, and we are doing this through software that is highly personalized for our users' needs. By tapping into mobile sensor technology and combining it with a passion for design and applied psychology, we are creating delightful user experiences that help people reach their goals.

Including more than 20 nationalities, Lifesum enjoys a vibrant mix of cultures, worldviews, and working styles, and it's these different perspectives that help us know we're solving the right problems. With over 40 million installs, we need to keep up with demand and add even more brilliant people to our amazing teams.

Here at Lifesum, our fantastic customer support team works hard to make sure that getting in touch with us is always an excellent experience. Now we’re looking for someone who wants to join the team to connect with and help each of our users.

This is a six-month temporary position based in Stockholm possibility of extension.

Responsibilities and what you will do:

In this position, you will be the first point of contact our users have with Lifesum, and you will work with many different things, such as:

- Understanding our product in depth
- Communicating with our users via the platform Helpshift, social media, and email to offer the best possible service
- Supporting the customer support team with inquiries, complaints, bug reports in Jira, cancellations, billing, and more
- Staying well informed on new features, campaigns, and issues


Are you the one we're looking for?

This position is a great way to learn the Lifesum product as well as the company. We believe that to succeed in this position, you are a social, optimistic, and service-minded person who loves to help others using your excellent communication skills.

In this role, we would like you to:

- Have previous customer support experience
- Be able to work independently as well as in a team
- Have excellent spoken and written communication skills in both Swedish and English (other languages are a big plus)
- Have a "can-do" attitude and excellent customer-facing skills
- Be very solution-oriented and have the customer's needs in full focus
- Be able to manage your time according to the workload on your own and be able to handle stress and ad-hoc tasks
- Have a curious mind with a desire for continuous learning and improvement
- Have the ability to be direct, open, and honest while dealing with customers and coworkers
- Have a strong work ethic and very good organizational skills


Of course, we would be even happier if you have an interest in either health and fitness or food, but if you would rather chill on the sofa and watch Game of Thrones, you are equally welcome at Lifesum!

What is Lifesum?

Here at Lifesum, actions speak louder than words, and it's our passion that brings us all together as a force to be reckoned with. We support each other and trust that everyone is an expert in their field, and that you will suggest, champion, and lead when you join us.

If you think this sounds exciting, we’d love to hear from you and start getting to know you! Send us your resume right away, and be sure to let us know why you’re interested in this particular position and why Lifesum should be your next workplace.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation, or age.