Customer Support Agent - Temporary position - 1 year

We are improving lives through better eating, and we are doing this through software that is highly personalized for our users' needs. By tapping into mobile sensor technology and combining it with a passion for design and applied psychology, we create delightful user experience to help people reach their goals!

Including more than 20 nationalities, we enjoy a vibrant mix of cultures, world views, and working styles, and it's these different perspectives that make sure we're solving the right problems. With over 30 million users worldwide, we need to grow our amazing teams with more brilliant people to keep up with the demand!

Here at Lifesum, our fantastic customer support team is working to make our users have the best experience possible when they're in contact with them. Now we're looking for a person who wants to join the team and make sure that reaching out to Lifesum is an excellent experience for our users.

The position is temporary, ranging over one year, and based in Stockholm.

Responsibilities and what you will do:

In this position, you will be the first contact that our users have with Lifesum, and you will work with many different things such as:

- Understand our product in depth
- Communicating with our users via the platform Helpshift, social media, and email offering the best possible service
- Supporting the customer support team with inquiries, complaints, bug reports in Jira, cancellations, billing and more
- Stay well-informed on new features, campaigns, issues


Are you the one we're looking for?

This position is a great way to get to learn the Lifesum product as well as the company. We believe that to succeed in this position, you are a social, optimistic, and service-minded person who loves to help people using your excellent communication skills.

In this role, we would like you to:

- Have previous customer support experience
- Be able to work independently as well as in a team
- Have excellent communication skills in spoken and written Swedish and English (other languages is a big plus)
- Have a "Can-do" attitude and excellent customer-facing skills
- Are very solution-oriented and have the customer's needs in full focus
- Be able to manage your time according to the workload yourself and being able to handle stress and ad-hoc matters
- Have a curious mind with a desire for continuous learning and improvement
- Have the ability to be direct, open, and honest when dealing with customers and coworkers
- Have a strong work ethic and very good organizational skills


Of course, we would be even happier if you have an interest in either health & fitness or food. Still, if you would rather chill on the sofa and watch Game of Thrones, you are equally welcome at Lifesum!

What is Lifesum?

Here at Lifesum, action speaks louder than words, and it's our passion that brings us all together to a force to be reckoned with! We support each other and trust that everyone is a master of their field and that you will suggest, champion, and lead when you join us.

If you think this sounds exciting, we'd love to hear from you and get to know you. Send us your resume right away, and please tell us why you are interested in this particular position and why Lifesum is the place you want to be your next workplace.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation, or age.