Customer Support Analyst in a Fintech Account with Swedish and English

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*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career? If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria!

As a Customer Support Analyst in a Fintech Account with Swedish and English you will be a part of a great team and all together will:


Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units

Provide timely reply and accurate information on the client's request

Assist customers through multiple channels, including phone, email, and chat

Identify and assess customers’ needs to achieve satisfaction



As a candidate, you do not need to have experience in a similar role but you should be fluent in Swedish and English - C1/B2-equivalent.

We Offer:


Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses



We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

Our Location: Bulgaria's affordable lifestyle offers a sea of opportunities!

The TELUS Tower office offers numerous benefits for its` employees, such as top location, personal gym, relax and gaming areas. Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.

About us:

TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.