Customer Support Analyst in a Fintech Account with Swedish and English

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*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.
Bulgaria's affordable lifestyle offers a sea of ​​opportunities !

Our location  Sofia  is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well as galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of  Vitosha mountain  where enthusiasts can often be found hiking or skiing and only 300km away from the  Mediterranean Sea .

The  TELUS  Tower office  offers numerous benefits for its employees, such as top location, personal gym, relax and gaming areas.

As a  Customer Support Analyst in a Fintech Account with Swedish and English  you will be a part of a great team and all together will:

Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units

Provide timely reply and accurate information on the client's request

Assist customers through multiple channels, including phone, email, and chat

Identify and assess customers' needs to achieve satisfaction


As a candidate, you do not need to have experience in a similar role but you should be fluent in  Swedish and English - C1/B2-equivalent.
We Offer:

Financial support during relocation (eg: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

Long-term labor contract and stable job with additional health insurance

Fully paid induction training

Career development opportunities and internal company trainings

Attractive salary

Employee referral bonuses

Monthly additional amount for 50+ benefits and services to choose from – Multisport card, transport allowance, electricity bill coverage etc.

Corporate discounts and company events

Positive international working environment

Support, learning & work-life balance


We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you?  Apply now!
About us:  TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.