Customer Support Associate - Do you want to be a part of a dynamic company?

Do you like the idea of working in a global company with at mission to enable business opportunities to product intensive international companies? Do you enjoy working in an international organization where you get to be responsible for responding to our customer inquiries via phone, video and email communications? Do you like changing the “world”? Imagine what you could do here. At Btwentyfour we are rewriting the rules for the world of retail. Bring enthusiasm and dedication to your job and there’s no telling what you could accomplish!
What does your working day look like?
You will be a part of our Customer Service team and your responsibilities include:
·        Guiding customers who already use our platform or who want to join our platform and network
·        Promptly identify and respond to customer questions and provide information to resolve any issue regarding our platform
·        Documenting customer communications within the company’s CRM system
·        Maintain updated knowledge of the Btwentyfour Omnichannel platform
Our clients are the largest market leading companies in the retail industry of fashion, footwear, sports, outdoor and cosmetics.
Who enjoys working at Btwentyfour?
We believe that you are a person who wants to be a part of our exciting growth journey. We are building a unique work environment where our employee aspire to help our customer to become more effective and how to simplify their process for storing and exchanging data. You thrive working under high tempo. You have a genuine interest in providing our customer with the best possible support by showing interest in the customer, asking relevant questions and you enjoy technical and commercial troubleshooting.
We attach great importance to your personal qualities and believe that you are driven, solution oriented, positive and always have a willingness to develop yourself and the team. You have superb communication skills and are fluent in both Swedish and English.
We see a great advantage if:
·        You have worked within the retail industry with for example digital handling of orders and invoices and have knowledge how different IT systems communicate with each other.
·        You have experience in technical support within EDI, API, communication protocols and digital solutions.
·        You speak German and/or French.
About Btwentyfour
Btwentyfour was founded in 2000 with a vision to create a common business platform and enable the streamlining and rationalization of the Supply chain process between buying and selling companies in the retail industry.
Today we have created a Retail Industry Network based on our Omnichannel platform, a gigantic database that act as a natural hub and common interface for the exchange of data, information and media.
Our head office is in Switzerland, we have our production office in Sweden, a marketing office in North America and a partner office in China. Please read more about us at: www.btwentyfour.com
Your workplace will be in our stylish office with Uppsala's best commuter position in Stationsgallerian right next to the Central station.
OK, I love to hear more – how do I proceed?
Send an email to career@btwentyfour.com and we will take it from there. A brief description of who you are and what you have done as well as an attached CV. If you have questions regarding the role please feel free to contact: Jon Funk, jon.funk@btwentyfour.com, +46 70 872 80 92.