Customer Support Associate - Wellness and Health Industry - Swedish Market

Description
Are you looking to take on a new challenge? Do not wait until tomorrow. Your journey starts today!
Our client:
They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.
They commercialize a wide-ranging portfolio of better-for-you healthy lifestyle solutions to improve the lives of their customers.
Your responsibilities:
- You will provide an exceptional and personalized customer support via different channels, to ensure customer and brand partner retention and satisfaction
- You will analyze and identify clients' needs, offering the best possible solution and/or product
- You will provide response and resolution of users' inquiries within the SLA
- You will maintain service and product knowledge
- You will follow all processes and procedures of the project and escalate potential service issues to management
Hours and Benefits:
- Shift: 39 hours/week, rotative Monday to Saturday 9:00 to 20:00, 5 days/week
- Salary: 21,700 Euros gross/year + up to 2,000 Euros gross/year Bonus
- Ongoing training
- Diverse growth opportunities
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
Why apply?
- A large variety of discounts with our partners
- New and modern offices in the Poble Nou area
- Free weekly and after work activities
- We promote intercompany mobility to work at any of our sites around the world.
- We have more than 14 locations in over 35 countries!
- Referral program

Requirements
That's you:
- You are native in Swedish and have fluent English (spoken and written)
- Ideally, you have previous experience in the e-commerce business (B2B and B2C)
- You are outspoken and eager to learn
- You feel comfortable in fast paced environments and easily adapt to changes
- You have working knowledge of IT platforms and applications


***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ22-006501-8-SWEDEN