Customer Support Coordinator

Additive Manufacturing, or 3D printing, is described as one of the most important and disruptive technologies to have emerged in recent years. It makes components lighter, stronger and more flexible than ever before – enabling previously impossible designs. With more than 150 years in the metal industry, few understand the secrets and potential of Additive Manufacturing like Sandvik. This makes us well positioned to make the shift and take lead in the additive transformation.
Our Quality and Logistics department, within the production unit Powder in Sandviken, is responsible for delivering high-quality service while handling order-related activities in alignment with our customers’ demands and challenges. We’re now looking for a service-minded Customer Support Coordinator to join our team. In this position you have the opportunity to use your administrative skills to make a positive impact on our operations!

Your mission
In this role, which is based in Sandviken, you work in close collaboration with our production to find the best possible solutions and ensure excellent customer service. You take an active role in keeping our customer flow at ease by managing all order-related activities through our M3 system, and you’re our go-to-person regarding delivery issues.
You have a good understanding of our production, and you coordinate customer-related requests, logistics and all associated communication within our production unit. This includes following up on packing and delivery operations – making sure we have accurate documentation for transports – as well as handling complaints, inventory levels and payments on time. You’re also responsible for the unit’s customer specifications, contract reviews, customer requirements and internal product specifications.

Your character
We’re looking for someone with a degree in technology or economics, combined with a few years of experience in the quality- and logistics sector and customer support area. Since this is a role where you need to collaborate and communicate internally with our production, as well as externally with other stakeholders, you need to have excellent language skills in both English and Swedish.
With attention to details, structure and a hands-on approach, you ensure quick solving of problems while always thinking one step ahead. By being an outgoing, responsive and excellent communicator with strong networking skills, you easily collaborate with different stakeholders while delivering high quality service – making you a valuable asset to your coworkers and our business as a whole!

Our Sandvik culture
Sandvik is a global high-tech engineering group with a decentralized way of working and a culture were focusing on customer value, innovation, fair play, continuous improvements and strong performance are encouraged. For us, it is clear that diversity of experience, perspective and background forms a solid foundation for achieving great results. Learn more about our business by visiting or website, LinkedIn or Facebook.

Application
Send your application no later than June 26, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0041461).
As we aim for an open and fair recruitment process, we utilize assessment tools to safeguard objectivity. Shortly after the last application date, you’ll therefore be asked to take a personality and logic ability test.

Contact information
For further information about this position, please contact:
Tommy Olsson, recruiting manager, +46 (0)26 26 49 54

Union contacts - Sweden
Thomas Lilja, Unionen, +46 (0)70 261 04 82  
Kerstin Norlén, Akademikerföreningen, +46 (0)70 616 42 83   
Peter Olsson-André, Ledarna, +46 (0)26 261 984

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.

Recruitment Specialist
Jessica Hill Holm
Sandvik Manufacturing and Machining Solutions is a business area within the Sandvik Group and a global market-leading manufacturer of tools and tooling systems for advanced industrial metal cutting. The business area also comprises the areas of additive manufacturing and digital manufacturing. In 2021, sales were approximately 37​ billion SEK with about 20,000 employees.​