Customer support employee

Presentation
In our customer support department we are a team of five employees and we are looking for someone who wants to join us on our trip to "the world's best customer support."We work with six different countries; UK, Ireland, Sweden, Denmark, Germany and Austria. Work tasks include everything from taking orders by mail and phone, support our sellers, invoicing, answering questions via social media and e-mail as well as management of our car seat rental system.

Arbetsuppgifter
Our customer support has one of the most exciting and important tasks, namely taking care of our customers. Every day we communicate with our customers and it’s a great opportunity for us to really prove how good we are.
The main goal is customer satisfaction and as a representative, you will make a difference by answering questions, solving problems, giving advice and delivering the amazing service that that will exceed our customer’s expectation.


Utbildning/erfarenhet
You are an English speaking person who understands the British culture and can express yourself fluently in both the spoken and written language. As the support will focus on the UK market, British English is particularly important to master! You have previous experience working in customer support.

As a person you are customer focused, structured, solution oriented, and you should feel comfortable with a lot going on at the same time. You are comfortable working independently but also a team player at times and it is important that you spread a positive feeling to the work group.

You have very good ability to communicate in Swedish, both spoken and in writing. If you speak and write other languages, such as German, Dutch, French and Italian and/or have knowledge of Axapta that is a plus.

The employment rate is 75%

For more information about the jobb: Contact support manager Rakel Hernodh +46 705 988004


Företagsbeskrivning
HTS Safety AB
We are a subsidiary of the Norwegian group HTS Hans Torgersen & Sønn AS.
HTS Hans Torgersen & Sønn AS owns many brands in several industries; Packline roof boxes, Etto sports helmets, Swisseye sports glasses, Hamax bicycle seats, Voksi footmuffs, Ida Ising diaper bags and BeSafe child seats. HTS AS is responsible for product development to production and distribution.

HTS Safety AB is responsible for sales and marketing of the brands in the United Kingdom, Ireland, Sweden, Denmark, Germany and Austria. We have great vision and work hard to achieve them. We work together, exchange ideas and use our core competencies to continuously improve the meeting with our customers and audiences. Open communication, creativity and commitment are essential parts of everyday life in the office.
We are growing rapidly and have increased about 30% per year over the last 5 years. 2017, we calculate the turnover of 200 million SEK. We offer a strong team spirit and we want you to grow with the company!


Vår kunds hemsida
www.hts.no