Customer Support Engineer at Telia Carrier

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena kundservice, ekonomi, marknadsföring, HR och IT.

Telia Carrier is inviting you to become part of a dynamic community of engineers with skills to develop and maintain warm client relationships.  

Telia Carrier Content needs an audience and vice-versa. Telia Carrier is bringing them together. We let the world’s largest operators, content providers and organizations access-all-areas with our IP transit services. We transport 12 billion minutes of voice per year.  We let people roam like they never left home thanks to our global IPX backbone.

Telia Carrier is an international provider of telecommunication services based in Solna. It is wholly owned by Telia Company, the largest telecommunications group in the Nordic and Baltic regions.

 

The role

In this role as Customer Support Engineer, you will be part of an international team working in inspiring environments in Solna. We aim to provide the best possible customer experience throughout the onboarding, customer support, service assurance and billing processes.

Together with our team, you will support our customers through telephone, e-mail or web interface. Apart from trouble shooting, your responsibilities will also include interacting with peers and update customers on a regular basis to resolve each case in an efficient and qualitative way. With your superior ability to satisfy customers you aim to exceed their expectations.

Telia Carrier is offering you a position where it is possible for you to pick you shifts and create your own schedule.

Qualifications and skills needed Fluent English on a technical and professional level
University degree within Network Engineering or/and Communication Systems
Knowledge in IP technologies, telecommunication technology layers
Working with different routing protocols
Experience within routing/switching hardware
You are/have: A good understanding of a multi-cultural environment and interest to work in such
An ability to easily learn and adapt new routines, support systems, technologies
An ambition to improve your work environment and routines
An interest in putting in the effort to connect with your team members to create a positive work environment
Working hours   A continuous 24/7/365 shift list where it is possible for you to pick you shifts and create your own schedule. 

Interested?

This is a long-term consultancy assignment starting mid-September and we are collaborating with MultiMind Bemanning who will handle the recruitment process. Please direct all questions and queries directly to MultiMind.

As an employee at MultiMind you are entitled to preventive health care through beneficial discount on gym memberships, participate in fun events and having a dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.

For further information please don't hesitate to contact Tolga Demir at MultiMind.

Good luck!