Customer Support Engineer – Global Marine & Offshore Service

Are you interested in delivering a first-class Customer experience for our global cruise Customers? Can you build relationships with stakeholder and provide great technical support? Then read more about what Johnson Controls in Norrköping, Sweden can offer you!

What you will do

At Johnson Controls Global Marine & Offshore Service, we now have an exciting opportunity for you to join our team in Norrköping, Sweden as our new Customer Support Engineer. in this role, you will support and develop solutions for the more complicated issues our customers are faced with, in close collaboration with the project-and sales team.

Our Global Marine & Offshore Service business is undertaking an exciting continuous transformation as we move towards developing a more agile, digital and sustainable organization, and we hope that you can contribute to this journey with a curious, dynamic and future-focused mindset and a desire to understand our customers’ needs – both now and in the future.

How you will do it
On a daily basis, you will work as a technical support for sales and projects. You will be in direct dialogue with customers answer technical questions and remedy problems in operations, with the aim of creating new service business. You will Produces technical quotes on complex inquiries and support the seller in negotiation with the customer. Independently run service projects and in collaboration with engineering, identify shortcomings in existing design and drive the development of Service Bulletins.
Finally, you will build and maintain a network of stakeholders – incl. Operations, engineering projects and sales - as well as solicit support from and communicate with the broader Johnson Controls organization to promote customer satisfaction while respecting Johnson Controls strategies, processes, and tools.

Your responsibilities in this role include:
· Provide technical support for sales and projects and in direct dialogue with customers
· Independently run service projects
· Produces technical quotes on complex inquiries
· Support the seller and project manager in negotiation with the customer
· Drive the development of Service Bulletins.
· Help us adopt new technologies and methodologies
· Build and maintain a network of stakeholders
We offer you an exciting position in a global organization with more than 100,000 employees at more than 2,000 locations. At Johnson Controls, you will be able to make a difference towards a more sustainable world, and you will be part of an organization with excellent opportunities for professional and personal development. We value and emphasize diversity in our workforce, and Johnson Controls is an equal opportunity employer.
What we look for
Required
· Knowledge and/or experience within the Marine HVAC
· Innovative and future-focused mindset
· Skilled in communication and a team player
· Positive, inclusive and collaborative attitude
· Fluency in English and Swedish – written and verbal
Preferred
· Previous Marine HVAC installation/commissioning or service experience
· Previous sales, project management and/or Account Management experience
Application
Does this sound like you? Then send us your application today through our website, as we screen incoming applications continuously. If you wish to learn more about the about the role, please contact Operation Manager Peter Thunholm at +46 625 94 70