Customer Support Engineer positions open at Telia Carrier

Arbetsbeskrivning
-Take care of our customers' requests (incoming by telephone, e-mail, web interface and/or fax)
-Log all actions taken, and contacts with customers, in the appropriate system
-Perform in-depth level of analysis and troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support
-Keep track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers
-Be responsible for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible
-Write reason for outage reports to customers upon request
-Contribute to the process and routine's development and improvements and share knowledge
-Exemplify the company values & code of ethics in the daily workflow

Work offer: Part-time job from 40 % to 80 % working time, hourly-paid. 24/7 shifts occur. On this job you will be employed as a consultant through Magna working for our client.

Opportunities: This is a unique opportunity for a student in network and/or telecommunication engineer that wants to take on opportunities in a large and international company.


Kundföretaget
Telia Carrier (TC) is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities.
Customer Support Center (CSC) is TC's single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases. CSC is a technical customer support unit with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur.

Improving our way of working is key which is why you are expected to raise various issues. We work with continuous improvements so you need to find change appealing.


Din profil
Qualifications and skills needed
-Excellent/ fluent English (written and spoken) on a highly technical & professional level
-A degree with major in Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
-Solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet
The following skills are meriting:
-Cisco/Juniper certification and/or understand of signaling
-Other related university studies
-ITIL knowledge
-An additional language (apart from English and Swedish) on a fluent level

You are
-Service and business minded
-A self-driven problem solver with strong analytical capabilities
-A team player who likes technical trouble shooting just as much as interacting with customers
-Indifferent to a stressful environment
-Able to handle several issues simultaneously
-An excellent communicator and keen to collaborate with others
-An extrovert, actively networking with the organization
-Possessing good understanding of a multi-cultural environment and interest to work in such
-Able to easily learn and adapt new routines, support systems, technologies


Vårt företag
Vi är en samarbetspartner som hjälper företag att utveckla, utmana och förbättra organisationer inom bemanningslösningar och rekryteringsuppdrag. Vi hjälper våra kunder med allt ifrån juniora tjänster till chefs- och specialistroller. Våra kompetensområden är HR & Lön, Ekonomi & Finans, Kundtjänst & Administration, Marknad & Försäljning, It & Teknik, Handel & Logistik, Industri.

Vi önskar en blandad arbetsstyrka och välkomnar mångfald och sökande oberoende av t ex funktionshinder, kön, etnicitet, ålder och sexuell läggning.
Vi är ett auktoriserat bemanningsföretag med kollektivavtal, försäkringar och tjänstepension.

Varje människa har en fantastisk potential. Det är viktigt att ta till vara på alla människors kompetens och erbjuda dem möjligheten att uppnå sina drömmar. Genom omsorgsfullhet, väl fungerande rekryteringsprocesser och hög kompetens hjälper vi människor och företag att mötas och lyckas tillsammans. En bättre värld helt enkelt!