Customer support engineer/architect - 324975

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


As Customer support engineer/architect in the Train Control and Communication department you will have a key role in our interaction with customer and users. Identifying and classifying the customer requests and then propose solutions in either customer or our domain. You will work closely with program managers and lead engineers to identify the actual needs for updates in the support process to our users. Also you will bring vital information to the development teams on how to design new and improved product versions, based on your experience and input from the customer and user interaction. A key skill is communication and ability to describe both the problemes and needs as well as solutions.
Recommended experience
- TCMS architecture and TCMS applications - 5-10 years
- Issue management and root cause analytics
- Proven architecture and requirement experience.
- Great Communication skills

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Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.