Customer Support Intern

Precisely is a SaaS startup operating in the legal technology space, offering a simple solution to a complex issue - contracts. By creating a single solution for all contract-related matters, we strive towards a future with less administration and more time for business.

🌟 Our Customer Success team, consisting of our Customer Success Lead, and Senior CSM, are responsible for delivering exceptional service to our users. We aim to ensure that our clients have a seamless experience, providing support that is as reliable and effective as our solutions.

We are looking for a Customer Support Intern to join our team. In this role, you will gain firsthand experience and insight into all facets of customer support, from initial contact to resolution, and everything that falls in between.

️ Important ❗️
️ Application deadline: March 15th

You may receive an email to do a test with Alva Labs once you apply.

Interviews will start in March.

What we are looking for in our next Customer Support intern:
First and foremost, we are looking for someone who wants to learn 🧠 We are a curious, creative, and inclusive group of people that want to share our knowledge while reaching inspiring goals. This is an opportunity to join us in a stage where you will get hands-on experience in a broad role with lots of room to have impact.

What you will do
Handle customer inquiries through various channels: chat, email, and social media.

Investigate and resolve issues, providing timely and accurate feedback.

Monitor customer satisfaction and contribute to our continuous improvement efforts.

Work closely with other departments to enhance product knowledge and efficiently address customer needs.

Maintain and update our knowledge base and internal resources. Gain deep knowledge of the platform and help setting up customer workflows.

What we'd like you to have

- Exceptional communication skills in English, with an eye for detail and a knack for clear, empathetic customer interactions.

- A proactive approach to problem-solving, with a willingness to research and delve deep for solutions.

- Creativity in thinking of ways to improve customer experience and satisfaction.

Experience welcome, but not necessary:

- CRM software (e.g., Zendesk, Salesforce)

- Social media platforms

- Previous customer service or support role

- Past internship

- Interest in technology and SaaS product

What we offer

- This is an unpaid internship

- Mentoring/support

- Remote First: work from home and/or from our office in Gothenburg

- The application process is CV-less, but worry not, we explain what this means and why we do it when you apply!

- 3-6 months internship

At Precisely we put our people first. Here, you will have an opportunity to be yourself in an inclusive and open-minded environment where people truly care about each other. You will receive a high amount of autonomy, opportunities to develop, and every chance to make a difference.

We live our values everyday, and working at Precisely means having an opportunity to join our Curiosity Lunches, Diversity Breakfasts, Development Days, and lots more.

️ Our office is wheelchair accessible.

Our Values
Strive for Development
We strive for personal development and growth.

🏽 Strength in Diversity
We work with a diverse and inclusive group of extraordinary people we care about and respect.

Trust in Data
We’re long-term and end-users focused thinkers committed to the truth.

Be Curious
We make an impact with curiosity and courage.

‍🎨 Allow for Creativity
We are humbly creative.

How we Hire
We care about creating an inclusive and fair hiring process with minimal biases. This is actually something we're kind of nerdy about and we want you to be completely comfortable in every step of the process. That's why we have outlined our inclusive hiring process for everyone to read at our career page (https://careers.precisely.se/pages/recruitment-our-next-marketing-intern).

Precisely is an equal opportunity employer. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or any other characteristic protected by law. Precisely also makes workplace accommodations for qualified individuals with disabilities.