Customer Support Manager

We are improving lives through better eating, and we are doing this through software that is highly personalized for our user's needs. By tapping into mobile sensor technology and combining it with a passion for design and applied psychology, we create a delightful user experience to help people reach their goals!

Including more than 25 nationalities, we enjoy a vibrant mix of cultures, world views, and working styles, and it's these different perspectives that make sure we're solving the right problems. With over 45 million registered users worldwide, we need to grow our amazing teams with more brilliant people to keep up with the demand!

Here at Lifesum, our fantastic customer support team works hard to make sure that getting in touch with us is always an excellent experience. Now we’re looking for someone who wants to join the team to connect with and help each of our users.

Responsibilities and what you will do

In this position, you will be the first point of contact our users have with Lifesum, and you will work with many different things, such as:

- Understanding our product in depth
- Communicating with our users via the platform Helpshift, social media, and email to offer the best possible service - both reacting to them reaching out but also proactively contacting user segments
- Supporting the customer support team with inquiries, complaints, bug reports, cancellations, billing, and more
- Staying well informed on new features, campaigns, and issues


Are you the one we're looking for?

This position is a great way to learn about the Lifesum product as well as the company. We believe that to succeed in this position, you are a social, optimistic, and service-minded person who loves to help others using your excellent communication skills.

In this role, we would need you to:

- Have previous customer support experience
- Be able to work independently as well as in a team
- Have excellent spoken and written communication skills in both Swedish and English (other languages are a big plus)
- Have a "can-do" attitude and excellent customer-facing skills
- Be very solution-oriented and have the customer's needs in full focus
- Be able to manage your time according to the workload on your own and be able to handle stress and ad-hoc tasks
- Have a curious mind with a desire for continuous learning and improvement
- Have the ability to be direct, open, and honest while dealing with customers and coworkers
- Have a strong work ethic and very good organizational skills


Why Lifesum?

Here at Lifesum, action speaks louder than words, and it's our passion that brings us all together to a force to be reckoned with! We support each other and trust that everyone is a master of their field and that you will suggest, champion, and lead when you join us.

We strive to be an employer that provides equal opportunities and be a workplace where each individual can contribute and realize their professional potential. By working actively with embracing our diversity, we can enrich every discussion and decision at Lifesum and bring our purpose to life. We do not discriminate on the basis of sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation, or age. Our mission is to make sure we are ab inclusive workplace for all, and that everyone who works at Lifesum feels good about working here.

If you think this sounds exciting, we'd love to hear from you and get to know you. Send us your resume right away, tell us why you are interested in this particular position and why Lifesum feels like the right place for you. Everyone is welcome, please apply.