Customer Support Manager, Financial Services

Are you looking for a job which carries a great deal of responsibility, and where you will be a key figure in the improvement process of our support service to one of our most important customers?Are you interested in taking on an exciting role where you will motivate others and help them grow?Then this might be the job for you!We are looking for the Manager to the Customer Support team for one of our most important customers.The manager is responsible for the performance of the customer support deliveries as well as full manager responsibility for the 10 person's in the team.The position is within the Corporate Banking business unit in Tieto, which is responsible for strategic products for payments, core banking, cash management, messaging and middle office services for Transaction Banking.The team provides a single point of contact for the customer and facilitates the restoration of normal operational service with minimal business impact on the customer within agreed SLA levels and business priorities.Your main task will be: - Work according to SLA agreements and business priorities.- Carry out monitoring and control, improving the monitoring methods.- Analyze measurements - Suggest improvements to the service.- Monitor the service level according to agreements made with customers or internally agreed service level.- Produce status reports.- Suggest improvements to methods of working and agreements.- Employment management, Performance & Competence management, Competence & Career management and Compensation & Benefits management.We are looking for candidates with: - Ability to take on challenging assignments.- "Can do" attitude.- Willing and have the ability to understand the business and products - Experience in personal management - Be a self starter, requiring minimal guidance.- Excellent communication and interpersonal skills.- Trustworthy.- Ability to work independently.- Structured.You must enjoy working in various situations: - Committed to delivering quality and getting things right first time around.- Capability for problem solving.- Not afraid of asking for help or a second opinion when needed.- Customer oriented mind set.- Good stress management.Please apply through our electronically application system before January 10th 2011, http://www.tieto.se/careers. Financial Services offers high-value-added IT services and solutions to banks, insurance companies and financial services providers.We are the leading service partner and vendor in our home market.In addition, we are one of the leading product-based solution vendors in the selected countries.Our home market is in the Nordic countries, the Baltic countries and the UK, and we also operate in Russia, employing a total of 2,100 people.Customers include Handelsbanken, If P&C Insurance, Ilmarinen, Nordea, Royal Bank of Scotland, Danske Bank/Sampo Bank and Swedbank.