Customer Support Manager, Sustainability

Stora Enso Division Wood Products is a leading provider of innovative wood-based solutions. The product range covers applications for construction, the window and door industry, as well as for the packaging and decoration industries. Wood pellets provide a sustainable solution for heating. The offering includes service concepts such as Building Solutions and e-business. Our solutions meet strict requirements regarding safety, quality, design and sustainability.
For more information and a video about the circular life of wood, please visit https://www.storaenso.com/en/products/wood-products/building-for-a-sustainable-future
We are looking for a Customer Support Manager, Sustainability to join the Wood Products Sustainability team. The main purpose of this role is to help ensure that the information regarding the sustainability of wood products is actively developed and distributed to our sales network, building sector customers and other stakeholders. The team is currently located in Finland and Austria but working from another European locations is also possible. You will work in the interface of Wood Products Sustainability, Sales and Building Solutions teams, and in close co-operation with the Communication, Marketing, Customer Experience, Brand, Innovation, Digitalisation and Supply Chain functions.
You support our customers with their sustainability questions based on verifiable sustainability information, case studies, expert views and references. You will help ensure that Wood Products sustainability message and customer support are continuously developing and proactive rather than reactive. In addition, applicable KPIs and digital and other tools are applied and further developed for the analyses of customer sustainability perception and feedback, in cooperation with relevant functions.
What we offer
With our values, “Lead and Do what’s right”, we endeavour to set an example in all aspects of our business as well as sustainability. We dare to take the initiative and constantly ask ourselves what more can we do, what can we do better. This is an excellent opportunity for you to be a part of the journey Stora Enso is on – transforming from a traditional forest industry company, into a renewable materials growth company. As Customer Support Manager, Sustainability you get to work for a more sustainable future by bringing out the positive features and impacts of our renewable materials.
Qualifications
In order to succeed in this role, you should have a bachelor’s or master’s degree in a relevant field, preferably containing studies in areas such as Marketing, Communication, Sustainability, Engineering or Social studies. Minimum of three years of work experience in a relevant field, such as productization, is also required, together with knowledge of digital and other tools used in branding, marketing and customer perception. You communicate fluently in English while other languages such as German or French are considered as an advantage.
We are looking for a proactive and curious person with excellent communication skills, willingness to take responsibility and commitment to continuous improvement. With your teamwork skills you are able to inspire and motivate others to participate and contribute.
Additional Information
Please submit your application via our recruitment system latest by the 18th of October. In addition to your CV, we kindly ask you to include a personal letter in which you describe your motivation and suitability to the role.
Questions regarding the recruitment process can be directed to Recruitment Specialist Tiina Valanto, +358 50 518 55 64, tiina.valanto@storaenso.com. Please note that we accept applications submitted only through our recruitment system.
In case where a health check-up is required upon accepting a new job, also a drug test will be included in the check-up.
We believe diversity strengthens our competitiveness and diverse working teams enable us to explore different perspectives and challenge our way of thinking, contributing to better decision-making. We work actively to increase equality and diversity in the workplace and are therefore happy to see applicants contributing to this.
Part of the bioeconomy, Stora Enso is a leading global provider of renewable solutions in packaging, biomaterials, wooden construction and paper. We employ some 25 000 people in more than 30 countries and our shares are listed on the Helsinki (STEAV, STERV) and Stockholm (STE A, STE R) stock exchanges.
Our fiber-based materials are renewable, recyclable and fossil free. Our solutions offer low-carbon alternatives to products based on finite resources. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow.
Meet the people at Stora Enso on
Instagram @storaensoworld
Facebook www.facebook.com/storaenso/
LinkedIn www.linkedin.com/company/stora-enso/
You are the opportunity. Join us.
www.storaenso.com/careers