Customer Support Manager to Däckia

We are now recruiting a Customer Support Manager to join the Sales team at Däckia. You will be responsible for assuring the coordination of the customer support team and report to the Sales Manager.
Main responsibilities:
Order management, customer requests, supporting customers
Support the sales force and Däckia workshops with information about commercial, technical and administrative matters
Manage, develop and support the team of 3 agents
Support the monthly reporting process
Drive a continuous service level improvement
System support and -maintenance

Who are you?
You have a significant experience of customer service and have been leading a team previously.
You have a degree in relevant field or preferably experience from the Automotive- and/or Tyre, or Retail industry.
You are fluent in Swedish, with good English skills.
Experience of Navision, CRM systems and the Office package is an advantage.
To be successful in the role, you need to have good leadership skills with a prestigeless attitude, since this is an operative management role. You are structured, adaptable and enjoy working in a fast-paced environment. It is important that you are a good team player with social competence and enjoy networking and building relations both internally and externally. You are naturally service oriented, with a strong understanding in the sales process for products and services. A personal interest in the automotive industry and cars is beneficial!
We offer:
In the role of Customer Support Manager, you get the opportunity to work in a large international group that is stable in the market and with good opportunities for personal development.
International and multi-cultural elements are key for Däckia/Pirelli- in our multinational framework, people express a great source of diversity.
Application:
If you have questions about the role you are welcome to contact CEO David Boman, David.boman@pirelli.com. Please send your application soon as possible, latest 7 August 2023, including CV and personal letter in English via ansokan@dackia.se .
The position can be filled before August 7.
About the company:
Founded in 1872 and listed on the Milan Stock Exchange since 1922, Pirelli is distinguished by its long industrial tradition, which has always combined a capacity for innovation with product quality and a strong brand. The Nordic company focuses on sales in the Nordic market. From May 2020, the company is working in an integrated operation with Däckia AB in a new office in Kista Science Tower.
Read more on:
https://corporate.pirelli.com/corporate/en-ww/careers/work-with-us