Customer Support Officer

Intergiro is a Swedish Fintech company with big plans.
We are building a one-stop-shop for businesses, with banking, card issuing and merchant acquiring all on one platform. We are now looking for a Customer Support Officer with the ability to combine the roles of analyzing transactions and communicating with customers to join our Customer Support team in Kalmar, Sweden. This is a great opportunity to join the banking revolution in a fun, fast-growing but demanding young company.
What we offer
At Intergiro culture is paramount. We not only want to create a successful business but also meaningful work and relationships for our people. Our culture is entrepreneurial, open, transparent and fun with a flat structure. We believe in idea meritocracy where we expect you to have strong views loosely held, speaking truth to power with full participation in detailed work. The ideal candidate is someone who thinks independently but works collaboratively to solve complex problems. We are offering our people:
Competitive salary package
Flexible working conditions
A customer focussed environment

Main responsibilities
Help accomplish our goal of building and maintaining successful customer satisfaction by working against set KPIs
Provide outstanding first-line support to customers via our web-based live chat and ticketing system during office hours (09-17)
Create and respond to tickets concerning product features, transaction inquiries, chargebacks or card related questions
Collaborate and work closely with the backend engineers & product teams to communicate improvements and act as the voice of our customers

Requirements
Experience of Customer support from a bank or financial institution (preferably more than 1 year)
Understanding of transaction flows (SEPA/SWIFT/cards)
Preferably experience of processing chargebacks (from an issuing and/or acquiring perspective)
Strong communication and an excellent service-minded skillset
Comfortable working in a fast-paced, start-up environment
Genuine interest in banking and Fintech
Fluency in English

We only accept applications in English.
Please note that we will interview for this position continuously and we may decide on hiring before the last application date.