Customer Support Order department

Maybe you´ve never heard of us before.

That´s because we´re the future.

Globe Group Europe is looking for a customer support colleague to our Nordic sales team located in Malmö. You will be part of developing the future.

About the company

Greenworks is part of Globe Group, a young company, a frontrunner in a world that leaves fossil fuels and electric cords behind. We focus on making battery-powered gardening solutions, empowering the future gardener with versatile battery tools that make gardening easier.

We have subsidiaries all over the world. All skills, ranging from research and development to production, exist within Globe Group. We control the entire supply chain, guaranteeing superior efficiency, quality, and ability to meet consumer needs.

Currently, we have the following brands Greenworks, PowerWorks, and Cramer

Our HQ and production facilities are in China. Our office for Canada and the USA is in North Carolina. EMEA office is in Sweden, Malmö, together with our main R&D center, Jönköping. Our vision is to be one of the leading companies in our industry in the next coming years. Enough talk. To enjoy our products, go to www.greenworkstools.eu

 

 

About the job


We are looking for an experienced customer support colleague who will be part of our customer support department and mainly support our Nordic sales team.

You will support our customers with product information, order processing, follow-ups, and general problem-solving. You will also collaborate closely with sales, supply chain, finance department, and after-sales.

You will become the link between the end-customer and our operation and also the link between our internal functions which means:

Develop organization based on the market and user requirements From time to time visit customers to understand their needs and requirements Represent the team in project meetings and be the voice of the customer

The customer support team is also supporting a wide variety of tasks within the group which means that you need to be able to adapt and overcome complex and challenging tasks outside of the customer support process. 

This position includes some traveling approximately 5-10 days/year.

Job Requirements

Relevant Background

SAP experience SD (Order- Sales and distribution), or similar from other global systems order processing systems Experience from setting and meeting expectations and goals Good presentation skills Good knowledge in the office package (Excel/Word/PowerPoint)
Language

Besides Swedish, it’s required that you are fluent in English both orally and in writing. You must understand Danish Norwegian and further skills like Finish and German are appreciated

 

Who are you?


We believe that you have worked in similar positions before and have a customer-centered approach and a business-oriented mindset. To succeed in this role, it is important that you have good communication & presentation skills. You will meet a lot of people from different cultures all over the world. 

It is also of importance that you have the ability to prioritize and have good analytical skills since this position includes investigations that you need to drive and draw conclusions from.

The following is of importance to succeed in this role:

Ability to translate customer needs into requirements that can be used to drive processes and improvement Be able to work with complex questions and prepare recommendations to improve systems and processes Independently drive improvement projects Create customer support personas that can be used to align customer requirements
Your personality, combined with relevant education and a passion for working with people, will be of importance in this role.

The Application

If you would like to join us on this exciting journey, send your resume and a short letter describing why you are the perfect fit as soon as possible, but no later than 2021-03-31

What happens after you have applied?
 When the application date is due, we will review your application carefully to see if your profile matches the vacant position's requirements. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview, you will receive information about the arrangement as well as other steps in the process, such as second interviews, assessments, references, and introduction. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled.
 
Globe Group
Globe Group is a world-leading producer of outdoor battery power products for the garden, park, and forest care. Products include chainsaws, trimmers, hedge clippers, robotic lawnmowers, and ride-on lawnmowers. The Group’s products and solutions are sold under the brands Greenworks, Powerworks, and Cramer. For more information about our products visit our websites.

https://greenworkstools.eu/se/sv

https://powerworkstools.com/gb/en

https://cramertools.com/gb/en