CUSTOMER SUPPORT PROCESS ADMINISTRATOR

As part of the Electrolux Professional team, one day is never the same as the next. But what drives us every day is our mission to make our customers’ work-life easier, more profitable – and truly sustainable. Becoming their OnE trusted partner, managing their complete operations. Understanding their daily journey – and making it a winning one - whether they run a hotel, restaurant, laundry or café. Acting truly sustainable means going beyond products; connecting users with intelligence, humans with technology and innovative thinkers with relevant business models. And providing the most inclusive service offering with expertise, state-of-the-art interfaces and the best people network. Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry.

Together with you, we will grow and create sustainable experiences for people and the world around us, in food, beverage and laundry. Electrolux Professional – we are The OnE.

A REGULAR DAY AT WORK / MAIN RESPONSIBILITIES

We are looking for a Customer Support Process Administrator to be a part of the Swedish Sales Organization, to fulfill the important role of providing excellent administrative support to the organization, our partners, and customers.

Maintain and administrate service contracts
Customer support for contract and invoice issues
Manage activities within CRM system
Maintaining customer master data
Updating necessary process documentation
Delivering high level of customer service
Organize internal and external events
Coordinate outbound process to achieve effective distribution to customer
Maintain and ensure best process for claims and transport damages
Reporting to direct supervisor of any deviations from agreed standards (delays, missing input)
Supporting other team members in achieving team and individual goals
Maintaining a high level of customer satisfaction
Be a professional colleague and team player, conducting business ethically, responsibly and in accordance to Electrolux Professional corporate guidelines


YOU
Customer focused with good business acumen
Excellent communication and social skills
Effective collaboration within a team
Strong instructional and analytical skills
Flexible and proactive


EDUCATION & EXPERIENCE

University degree with administrative or sales direction is a prerequisite
Fluent in spoken and written Swedish and basic level in English
Microsoft Office 365
Administrative work at sales department
Understanding the process of a sales-cycle and business acumen
Experience in CRM – Salesforce is a plus

Application Deadline: 11.06.2021

About Electrolux Professional

Electrolux Professional has existed as a stand-alone company since March 23rd 2020, when it was spun off from the Electrolux group and separately listed at Nasdaq Stockholm.
Electrolux Professional is one of the leading global providers of food service, beverage and laundry for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are manufactured in 12 plants in seven countries and sold in over 110 countries. In 2020, Electrolux Professional had global sales of SEK 7,3bn and approximately 3,500 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit www.electroluxprofessional.com