Customer Support Representative

Dynamic Code is a Healthtech company that is about to revolutionize healthcare. We break industry logic and create a new way of offering care with our accurate and cost-effective DNA tests. Dynamic Code was named “Growth Company of the Year 2020” at the Tech Arena Challenge!”

If working for an exciting and truly innovative company with a vision to create world-class
customer support sounds interesting to you, this might be a job for you!

About the company
"Dynamic Code wants to help people take control of their own health. To achieve this, they develop meaningful health and diagnostics tests based on DNA technology. The tests are offered through a digital communications and logistics platform, a platform that revolutionizes medical sampling and diagnostic testing. Tests that previously required samples to be collected at a clinic and by healthcare professionals, and sometimes took months or even years to fully process, can now be performed by the patient, and results and treatments are received in just a few days. All without compromising quality – tests from Dynamic Code meet all medical and regulatory requirements.

Job description
Our Customer Support is a crucial component of creating a high-quality customer experience for those receiving our services. We are committed to provide all our customers with dedicated, world class representatives that are both professional and personally engaged. Your role as a Customer Support Representative is to respond to our customers questions via phone, mail, and our chat function.
Our customers are private as well as business partners and may involve questions of a private nature due to our handling of tests for different diseases. Assisting with ordering and invoicing with our business customers is also a part of your work description. You are a part of a team of three people that together make up the core of our operation.


Your profile
We are looking for a person who has a passion for professional service. You are extrovertedand skilled in building relations with a great deal of professionality and patience. Since our customers sometimes are worried and concerned when they contact us, genuine empathy andan ability to express calm and professional yet personal concern is a necessity. Previousexperience in this area is an advantage, as well as a background or degree in administration.

You are comfortable with routine work assignments and perform them in a careful andstructured manner with a high degree of accuracy, with “a place for everything, and everythingin its place.” You are fluent in both written and spoken Swedish as well as English. The rightperson for this position thrives in a dynamic and fast-moving environment and is attracted to theidea of creating world-class customer support!

We offer a role in a dynamic and expanding company with a bright and promising future that isdoing ground-breaking work on an already established foundation. Upon hiring, you will bejoining an enthusiastic team of 40 people with offices and labs at the exciting Ebbe Park.
We welcome your application to Dynamic Code!

Our History
The Founder of Dynamic Code, Anne Kihlgren, has extensive experience with DNA analyses, developing technical analysis for crime investigations as a former employee at Statens
Kriminaltekniska Laboratorium during the 90s. Fascinated by the wealth of information available
with DNA tests, she quickly became aware of the possibilities to do much more. It was at the lab
that she made the realization that DNA information has the potential to revolutionize the health
care of the future.


Application process
In the recruiting of this position we are working with Skill. If you have any questions, please
don’t hesitate in contacting the recruiting consult in charge, Lena Johansson at 708-52-3236 or at lena.johansson@skill.se

You may apply by logging in or registering your CV and a personal letter at www.skill.se
Registering via our database results in a smoother recruiting process for you as well as for us.Interviews and selections are happening on a continual basis so please submit your application
ASAP.

We look forward to your application!