Customer Support Representative

Mentimeter’s vision is to transform presentations and meetings into fun and interactive experiences by making it easy to listen and to be heard. We believe in giving everyone a voice, in every meeting and presentation. We are building a modern, friendly, and diverse product-first tech company based in Stockholm and now, we are looking for a Customer Support Representative to join our Marketing team.
You will join a humble and fast moving team that helps our users to look like superstars when hosting interactive presentations. Inspiring our users through quality support. in a scalable way, has since the start of the company been a contributing factor in the success of Mentimeter.
Role responsibilities:
The primary responsibility of the Customer Support Representative is to respond to customer enquiries through chat and email. Daily responsibilities include:
Responding to support requests from users all over the world via chat and email to help our users look like stars on stage
Assist our Customer Support Specialist with administrative tasks such as managing payments and invoicing
Translating help articles and other support resources to other languages to better support users across the globe

What resources do we have to support you:
A support team currently consisting of five colleagues
First in class support tools and scalable solutions such as solution bots, saved replies and a comprehensive help center

We believe you have:
Business level English
Previous work experience in customer facing roles, either alongside studies or 1-2 years full time
A sound level of technical understanding of websites in order to troubleshoot with customers
Place of work is Stockholm (Swedish is not a requirement for the position. We are an English-first organisation, daily work is carried out in English and the Mentimeter team currently boasts over 20 different nationalities!)

Bonus Points for:
Previous copywriting experience
Native level proficiency in either German, Hindi, French or Dutch

Applying:
To support our global user base your working hours will be on a weekly rotation ranging from 08:00 - 17:00 to 12:00 - 21:00 (same hours for a full week)
Last day to submit your application is 10th of January 2021, we will not start processing your application until that date, and we will get back to you regarding potential next steps after the application has closed.

Öppen för alla
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