Customer Support Representative

Web Manuals is growing!
Join our international and diverse team and be a part of a fast growing SaaS company aiming for the sky! Web Manuals is helping the Aviation Industry enhance their success, flight safety and happiness by offering a cloud-based document management system that is making operators safer and more agile.
Our product is currently used by more than 380 clients all over the world and we are continuously growing! Last year our company grew more than 30%! We are as focused on our expansion as we are on our customer satisfaction and quality in development. This requires a high performing, ambitious team and currently we are 40 team members working from our offices in Malmö, Sweden, San Diego ,USA and Singapore!
So, do you want to be part of our young and fast growing team, working in an international setting and building your career in a strongly value-based, global culture? If yes, this is your opportunity!
We are looking for an excellent Customer Support Representative
The Web Manuals Customer Support Department is looking for a replacement of one of our team members, who has taken on a new role in Web Manuals. The role is based at our amazingly fresh headquarters located by the waterfront in central Malmö. You will be focusing on giving our dear customers the most fantastic service ever! We have high standards in service delivery, our customer satisfaction is 99%!
Responsibilities in the role
The objective of the Customer Support Representative role is to provide high-quality support and training to customer representatives over the phone, by e-mail and on-site. The role is a vital component in the company's aim to maintain strong customer relationships and high customer satisfaction.
Working as a Customer Support Representative, you participate in the support and training process of our customers.
You lead on-site and online deliveries for our customers.
You create on-site and online training and workshop session for our customers.
You participate in strategic projects of the company, striving to develop the company and our services.
What do we offer you?
To be part of a forward thinking, fast growing SaaS company in the aviation industry.
A strong value-based culture with fantastic opportunities to grow, develop and influence both your daily work and the business strategies.
A global, dynamic and diverse environment. Our team is from all over the world and together we speak 21 languages.
To develop your skills with an internationally growing brand and to take part in developing new strategies.
A thorough onboarding where you get to know our customers, the industry, the company, our values and our services.

Who are we looking for?
You are empathic and can easily understand what it means to be in someone else's shoes.
You are a good listener and well aware of the importance of listening to really understanding the customer’s needs.
You enjoy teaching and speaking in public. You are patient and pedagogic in educational situations.
You are passionate about taking on customer challenges and to not letting go until you have found a solution.
You are a team player who understands that a chain is never stronger than it's weakest link.
You are creative and love coming up with new ideas and you love to challenge the conventional for new ways to success!
You work both independently, to drive your own projects as well as in groups on larger projects.
You are structured and analytic, and love to follow up on your goals.
You get things done, without compromising quality.
You have an open mind and non-prestigious attitude to changes, diverse cultures and a natural incline to get involved, take responsibility and act with integrity.

A successful candidate should have the following qualifications
A university degree
Proficiency in English
Any additional language is meriting
Work experience from technical support is meriting but not necessary, we will teach you our product and the tools we work with
Experience from the aviation industry is also meriting

The position is based in Malmö and is a full-time position which we would like to see starting as soon as possible.