Customer Support Representative

Do you want to be part of a fast-growing SaaS company aiming for the sky? Web Manuals is offering a cloud-based document management system that is making 450+ operators all over the world safer and more agile. Last year our company grew more than 30% and we are continuously growing! However, we are as focused on our expansion as we are on our customer satisfaction and quality in development. This requires a high-performing, ambitious team and currently, we are about 60 team members working from our offices in Malmö, Sweden, San Diego, USA and Singapore!
We are looking for our next Customer Support Super Star!
We are looking for an enthusiastic, customer-focused colleague to join our Global Support Team. As a Customer Support Representative, you will be focusing on giving our customers and partners the most fantastic service ever! You will work closely with our Customer Success, Product and Development Team. You will ensure that our customers can successfully use Web Manuals and be their point of contact when they need assistance. The role is based at our headquarters in central Malmö.


Become part of our highly valued Support Team
We are a small but very strong knowledgeable Team and highly valued within the company and with our customers. We have a wonderful Team Spirit and great fun! What more can you expect when you have a team of French/UK/Italian colleagues!?
You will work closely with your Manager Jody, who will give you room to grow and work independently.


Responsibilities in the role
Register, classify and respond to customers' requests received through mail or phone.
Providing a case resolution.
Ensuring customer satisfaction.
Troubleshoot technical problems and escalate issues.
Help drive our Help Center and Community Forum
Update existing knowledge articles and create new articles.
Community monitoring and contributions, ensuring customers and partners get answers to their questions
Participate in strategic projects of the company, striving to develop the company and our services.
Deliver online/onsite training when needed.



Qualifications
Previous experience working with Customer Support
Bachelor’s degree (Preferred)
Excellent verbal and written communication skills in English. It’s our corporate language and the language we use to communicate with our customers
The ability to problem solve, work independently, keep an open mind, and be proactive.
A positive, collaborative, team-player attitude!



Meriting but not required skills and experiences
Experience working with Zendesk
Knowledge of HTML, CSS
Experience with Content creation and video editing.
Knowledge of other languages is a plus.



Who are you?
To succeed and thrive in the role, we believe you are:
Positive minded
Problem Solver
Self-motivated team player
A person with a great ability to build relations in a dynamic and cross-culture environment
You like to collaborate with other people and coordinate between departments and stakeholders
You are a creative person who likes to think outside the box
You are interested in learning new things and want to develop your skills



What we offer
An international, dynamic and diverse environment with offices in Sweden, USA and Singapore. Among the 60 of us, we speak 28 languages!
To be part of a fast-growing, disruptive tech company with more than 500 customers within the Aviation Industry.
A strong value-based culture with fantastic opportunities to grow, develop your skill set and influence both your daily work and business strategies.
An opportunity to be part of giving back to society, through our Corporate Philanthropy program 1-2-3 Forward (Read more on our website).



The position is based in Malmö and is a full-time position. We are looking for someone to start as soon as possible. So send us your application today!
All applications are submitted via our website, https://webmanuals.aero/career