Customer Support Representative

About us

Soundtrack Your Brand is a B2B scale-up company providing music streaming services for businesses. We serve small customers like the café around the corner, and much bigger brands like McDonald's, Toni & Guy and TAG Heuer. On the inside, we're a bunch of talented, motivated and humble designers, engineers and music experts. We believe in product-led growth (https://openviewpartners.com/product-led-growth/), where the product is the primary driver of customer acquisition, conversion and expansion.

The role

We're looking for a Customer Support Representative to join the Customer Support team at Soundtrack. This role is a temporary position with the opportunity for extension.

As part of our team, you'll be our customers' trusty sidekick helping out with everything from getting started with our service to troubleshooting technical issues, handling payments, questions regarding music, and more. We're a tight-knit team that works cross-functionally, have a lot of fun and support each other daily. We want you to feel excited about growing with us, so we're offering a role that encourages your eagerness to learn and develop your skills.

Responsibilities

- Giving first-class service and support to our customers over email and chat

- Troubleshooting, problem-solving and educating our customers from all over the world

- Updating support articles, tutorials, and other material that we use to support our customers on a daily basis

- Being the voice of the customer internally to ensure that the feedback we collect gets through to the impacted teams

- Collaborate with colleagues from other teams to ensure that we provide our customers with an excellent experience

About you

Are you a passionate, customer-focused superstar? Do you love making people's day and solving their problems? Well then, you might be just the right fit for our team!

You know the value of structure and thrive in a fast-paced environment where you can put your organizational skills to the test. And, you're not afraid to be a true team player, because you know that together we can accomplish anything.

Fluency in English is a must, but we're also looking for a person who's really good at expressing themselves in written communication and genuinely cares about making sure our customers get the help they need.

Employee benefits

- You have the freedom to decide where you work the best with our Work From Anywhere program

- Flexible working hours

- Laptop and mobile phone of your choice with included cellular subscription.

- Generous pension plan

- Yearly budget for health, wellness and personal development

- Opportunity to affect how we are working and day-to-day routines

- Regular social activities such as team events, meet-ups, after works and off-sites

- Daily breakfast served at the office



If you have any questions about the position or need to reach out, get in touch with Sabina Täck at sabina@soundtrackyourbrand.com.