Customer Support Representative

PinMeTo helps businesses get discovered, found, and verified on the biggest search, map, and social media platforms.

Our online Software as a Service (SaaS) platform makes sure all of a chain or franchise’s locations can be found on multiple search, map, and social media platforms, including Apple, Facebook, Google, Instagram, Bing and many more.

We are now scaling up with market presence in order to deliver our unique product to world leading brands. We are therefore in search of a Customer Support Representative to deliver extraordinary support to our customers. This position will be based at our office in Malmö, Sweden.

About the job & the team:

In this position, you will be a part of the PinMeTo´s Customer Success team, which is responsible for the customer’s PinMeTo journey after being set up and onboarded to the platform. As Customer Support Representative your main responsibility is to give our customer first class support. By guiding and explaining the platform in a pedagogical and educational way and troubleshooting possible bugs and errors, you will bring value, prevent churn and in general - keep our customers happy!

Key Responsibilities:

- Communicate efficiently with our customers by using a chat tool, but occasionally also be involved in brief video calls with customers

- Owning the customer dialogues and issue reports from initial contact until resolution

- Becoming an encyclopedia of knowledge about how PinMeTo works and what it is capable of

- Working directly with the Product Team to identify current issues and synthesizing the diverse feedback you hear from our customers

- Ensure that the customers experiences great service and supportive guidance when using the platform

Your profile:

- You speak and write excellent professional English & Swedish. In addition, professional level skills in German and/or Spanish are seen as a plus

- You have excellent communication and social skills to effectively interact with customers

- You are a digital native and comfortable working in a digital environment

- You understand the real value of the Customer Experience and preferably have some experience with B2B Customer Support

- You are creative and look for all possible solutions when facing an obstacle

- You are a team player, but resourceful on your own as well

- On top of that, you are social, structured, effective and curious!

What we offer:

PinMeTo has offices in Sweden, Norway, Finland, Poland, and Portugal. We are an energetic and fast growing company where everything is possible. The PinMeTo culture is based on responsibility, inclusiveness, and diversity. We are energetic and in it for the long haul, and we value a healthy work life balance. Now you have the chance to be a part of a playful and highly skilled team.

Sounds like fun? Then we'd love to get to know you! 🧡