Customer Support Representative

The role
We're looking for a Customer Support Representative to join the Customer Support team at Soundtrack. As part of our team, you'll be our customers' trusty sidekick helping out with everything from getting started with our service to troubleshooting technical issues, handling payments, music questions, and more. We're a tight-knit team that works cross-functionally, has a lot of fun, and supports each other daily. We want you to feel excited about growing with us, so we're offering a role that encourages your eagerness to learn and develop your skills.
Responsibilities
Giving first-class service and support to our customers over email and chat
Troubleshooting, problem-solving, and educating our customers from all over the world
Updating support articles, video tutorials, and other material that we use to support our customers daily
Being the voice of the customer internally to ensure that the feedback we collect gets through to the impacted teams
Collaborate with colleagues from other teams to ensure that we provide our customers with an excellent experience

About you

Are you a passionate, customer-focused superstar? Do you love making people's day and solving their problems? Then you might be just the right fit for our team!You know the value of structure and thrive in a fast-paced environment where you can put your organizational skills to the test. And, you're not afraid to be a true team player, because you know that together we can accomplish anything.Fluency in English is a must, but we're also looking for a person who's really good at expressing themselves in written communication and genuinely cares about making sure our customers get the help they need.
About us
Soundtrack is a B2B scale-up company providing music streaming servicesfor businesses. We serve small customers like the café around the corner, and much bigger brands like Joe & the Juice,Toni & Guy and TAG Heuer. On the inside, we're a bunch of talented, motivated and humble designers, engineers and music experts. We believe in product-led growth, where the product is the primary driver of customer acquisition, conversion and expansion.Employee benefits
You have the freedom to decide where you work the best with our Work From Anywhere program with aone-off setup bonus included
Generous pension plan
Yearly budget for health, wellness and personal development
Laptop and mobile phone of your choice with included cellular subscription.
Regular social activities such as team events, meet ups,after works and off-sites
Daily breakfast served at the office

If you have any questions about the position or need to reach out, get in touch with Sabina Täck at sabina@soundtrackyourbrand.com.Please note that we only accept applications submitted via our career page and do not accept applications by email.