Customer Support Representative (Swedish)

David Kennedy Recruitment is working with an Europe's leading digital automotive platform that is looking to recruit a Swedish-speaking Customer Support Representative to join their offices in Bucharest.


Position: Customer Support Representative

Location: Bucharest, Romania

Work model: Hybrid

Employment type: Full-time

Remuneration: Base salary.


DUTIES AND RESPONSIBILITIES:

- Support customers by answering inbound and making outbound calls - no sales nor acquisition will be involved
- Assist customers with their inquiries, clarify information, research issues and provide optimal solutions
- Maintain a high level of professionalism with clients, make a positive impact with every contact
- Achieve Key Performance Indicator's (KPI's), that includes timely resolution and quality
- Go the extra mile to engage customers.


REQUIREMENTS:

- Fluent to native level of Swedish, both oral and written. Fluent in English
- 1 year of experience in customer service or other customer-facing sectors in a contact center or customer service environment
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external stakeholders
- Customer-focused approach with a friendly and professional manner, understanding of customer concerns
- Ability to function in and adapt to a fast-paced environment
- Excellent comprehension and problem-solving skills
- Experience with Microsoft Office and Google Applications
- Interest in the automotive sector will be an advantage.


BENEFITS:

- Excellent remuneration package
- Permanent work contract, full time
- Hybrid work model with every other week at the office
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Warm team atmosphere and fun team events
- Private health insurance.