Customer Support Representative with Arabic language skills

At Storytel, we believe that powerful stories add an extra dimension to life. We are on a mission to make the world more empathetic by delivering great stories to be shared and enjoyed by anyone, anywhere, anytime. Today Storytel is one of the world's leading audiobook and ebook streaming services, and we offer unlimited listening to consumers in over 28 markets. We are now looking for a Customer Support Agent to join our team in Stockholm.

About the role

We are looking for a Customer Support Agent with Arabic language skills to assist our customers with technical problems when using our products and services. You’ll be working closely together with a team of 8 Customer Agents, and reporting to the Customer Support Manager.

Customer Support Agent responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customers' trust. You will be in direct contact with the customers through various channels. You also will be accountable to troubleshoot any problems and issues occurring to the customers regarding our products in the service.

Ultimately, you will help establish our reputation as a company that offers excellent customer support.

Responsibilities

- Responding to customer queries in a timely and accurate way, via our support channels and social media.

- Identifying customer needs and helping customers use specific features

- Analyzing and reporting product malfunctions

- Monitoring customers’ reviews and answer to them in a polite manner aiming to provide the information requested

- Reaching KPI’s set for your market

- Organize efficient work processes within your responsibilities



Your profile

To be successful in this role we believe you have

- Experience in customer support field or similar customer service role

- Excellent communication and problem-solving skills

- Patience when handling tough cases

- Excellent communication skills in Arabic and English, both written and spoken

- Used and able to troubleshoot problems



To enjoy this role, we think that you are a person with a positive attitude who takes great responsibility for your own decisions and at the same time has the ability to work closely with your team members and the rest of your colleagues at Storytel. You are someone who has great organizational and prioritization skills, you are proactive, and have strong problem-solving skills. Lastly, we believe that you are tech-savvy and used to working with smartphones and tablets, as well as apps.

What we offer

Storytel offers a friendly, entrepreneurial and fast-moving work environment where new ideas and creativity are welcomed. At Storytel we trust our employees and believe in their autonomy, we like doing things in new ways and questioning old methods. The Storytel culture - characterized by being welcoming and helpful - is important to us. We don’t believe in hierarchy and micromanagement; we highly believe in giving responsibility and having people grow alongside it.

We offer flexible working hours and flexible public holidays for people to celebrate what they truly believe in. And of course - you get unlimited access to audio and ebooks from our service!

Does this sound like an opportunity for you? If you feel like Storytel is a place where you could thrive, let us know and we will contact you as soon as possible.

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