Customer Support & Services Contract Specialist

About Heart Aerospace

At Heart Aerospace we work at the cutting edge of technology while contributing towards a sustainable future. Heart's mission is to create the world’s greenest, most affordable, and most accessible form of transport.

At Heart Aerospace we develop the ES-30, a regional electric airplane with a capacity of 30 passengers driven by electric motors with battery derived energy. The ES-30 is expected to enter into service in 2028.

Your place of work will be at our main office and hangar facility. This is located at Säve Airport in Gothenburg, Sweden. Relocation assistance can be provided. We offer stock options to all our employees and a challenging and inspiring work environment.

We seek experienced and skilled professionals to join our fast moving team developing a new electric aircraft in Sweden. We’re in a very expansive phase and now is the time to join our team.

Come help us write a new chapter in the history of aviation together!

Role Overview

The Customer Support & Services Contract Specialist reports to the Head of Customer Support & Services. Challenging norms and mirroring the values that encompass all that Heart Aerospace stands for, you will deliver to Heart’s customer base a new standard in supporting fleet operations. In this role you will support the creation and implementation of the master plan for customer support and services up to and beyond the certification and entry-into-service of the ES-30.

We are looking for someone with deep experience across all facets of the aviation industry who is passionate about our mission to enable sustainable air travel. This will be a hands-on role, and you will have the opportunity to support the development of the customer support & services department as we grow the company.

Your responsibilities will include:

-
Responsibility for elaboration, implementation and negotiation of the guidelines for Customer Support & Services contracts.

-
Responsibility for the negotiation and administration of the Product Support Agreement (PSA) contracts and its amendments with Suppliers.

-
Acting as the Liaison between Heart and other parties regarding Customer Support contracts development, negotiations of terms and conditions, and drafting and revising changes as required.

-
Identifying potential risks of contract changes which may impact on the company business.

-
Establishing the Product Support Management process implementing the PSA obligations matrix in order to guarantee the governance of Spare parts, repair cost, warranty and Services KPIs..

-
Collaborating with other areas of Heart such as procurement, legal, engineering and other teams to ensure contract compliance.

-
Responsibility for the Customer Training business plan and subsequent implementation.

-
Supporting other Commercial Office contract negotiation and administration on an ad-hoc basis.


Qualifications & Experience

-
Bachelor's degree in Engineering, Business or similar.

-
Minimum 10 years’ experience leading product and/or customer support & services activities in aviation.

-
Experience in Product Support contracts elaboration and negotiation.

-
Experience on a Full Flight Simulator development process for training providers.

-
Demonstrable experience in placing the customer first.

-
Experience in developing strategic partnerships or joint ventures.

-
Strong people management skills.

-
Excellent verbal & written communication skills in English.

-
Eagerness to work with others.

-
Passion for aircraft and Heart’s mission.


The ideal candidate would have

- Experience working in a start-up environment.

The position may be filled before the last application date, as we process the applications on an ongoing basis. Welcome with your application today!

At Heart Aerospace, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose. We are growing and there will be plenty of opportunities for development and taking on other responsibilities.

Heart is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, gender identity or expression, genetic information, or any other characteristic protected by law.

Working at Heart Aerospace is not just a career; it is a chance to directly make the world more accessible and sustainable.