Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB Motion Service SRU Sweden is now looking for a Customer Support Specialist who will be the first point of contact for our local sales units around the world. Reporting to the Spare Part Manager and using your customer service skills and knowledge, you will aid the team by handling spare parts orders from our local sales units.
Your responsibilities
Booking of sales orders and monitoring the status of these orders.
Providing first class internal and external customer support and service, and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction.
Ensuring timely and accurate invoicing and managing delivery approval documentation.
Ensuring a positive customer experience by giving them regular updates and clarification.

Your background
Minimum two years of experience within Customer Service.
Experience within the motor/generator market is preferred
Experience in SAP, Business Online (BOL) and Salesforce.
Experience in working with Office 365.
An agile and proactive approach with demonstrated ability to take ownership of customer issues.
A collaborative and solution-focused approach.
Strong written and spoken communication skills in both Swedish and English.

More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day.
Recruiting Manager Josef Evindar, +4621 32 94 53, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Håkan Sjöberg, +4621-32 91 69; Ledarna: Lenny Larsson, +4621-32 85 47; Unionen: Hannah Norén, +4621-34 23 01. All other questions can be directed to Talent Partner Anna Nordlund, +46 761 42 01 39.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.