Customer Support Specialist

What we do at Detectify
The fear of cyber threats should never stand in the way of digital greatness. That is why we are changing the fundamentals of how cyber security works. We collaborate with ethical hackers to build a powerful platform that automates and scales crowdsourced vulnerability research.
For us, security is not just about protecting what you have but more so a tool to achieve what you want. At Detectify, your opinion and ideas matter. You belong to a dedicated, driven and forever curious team that recognises the power of knowledge sharing and challenging the status quo.
We value diversity of minds, different backgrounds, and perspectives. We are all here because we want to make a positive impact in the world. If you are collaborative and passionate about what you do, then you too could be a Detectifyer.
The Customer Support Team
The Support Team is part of our larger Customer Success team. We are growing as a company and are now looking for our next Customer Support Specialist to join the team. The Customer Support team is primarily responsible for helping our customers via inbound channels such as email. As a Customer Support Specialist, you will help our clients with any question related to our product. This can range from helping new clients to get a smooth experience when setting up their account and troubleshooting technical inquiries, to admin questions such as billing issues.
What you'll get to do
As a Customer Support Specialist, you will help our clients resolve issues related to the usage of our products. You will be the first point of contact with our clients, and your exceptional focus on giving our clients great support and ensuring that their questions are resolved with an excellent quality is your strongest skill.
To succeed with these tasks, you should have a genuine interest in technology, love to provide exceptional service, be proactive with understanding our client's needs and have strong communication skills. Preferably you have also worked in a Customer Support role before.
You can expect a fast-paced environment with a high level of responsibility.
These are just some of your responsibilities:
Help clients by solving support tickets
Technical troubleshooting
Ensuring the highest level of service to our clients by timely resolution of issues
Internal reporting and documentation on common issues
Assist in writing knowledge base articles
Implementing support automations

Who you are
You have a genuine interest in helping others succeed and have previous experience from customer service roles and understand the value of top-notch customer service. You thrive in a fast-paced environment and you would describe yourself as a problem solver, great communicator, have a positive attitude towards challenges, and are a team player. You are fluent in English, additional languages are considered a plus.
So, what do you think?
We welcome people from all backgrounds who seek the opportunity to help build a more secure internet. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s do this together. It will be fun!