Customer Support Specialist

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
HV Breakers (High Voltage Breakers) is a business unit within Hitachi Energy located in Ludvika. The unit has worldwide responsibility for the development, production and sale of high voltage breakers for both AC and DC power systems. High voltage plays an important role in reliable and energy efficient power systems.
As a Customer Support Specialist, you will provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!
Your responsibilities
Project management
Customer contacts (verbal and writing)
Internal coordination (planning and production)
Project documentation
System handling in ERP system
Customer visits
Witnessing of routine tests in the workshop
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background
We highly value your personality and see that you are structured, able to think critically and willing to learn
You are a natural problem solver, who enjoys meeting new challenges
You have great social skills, and you contribute with your positive and proactive mindset, as well as with your ability to create a good atmosphere
High school education or other experiences
Knowledge in contracts, delivery and payment terms is a merit
Good skills in using Microsoft Office
Fluency in English and Swedish is required, both written and spoken. Other languages will be a merit.

More about us
Are you ready to join Hitachi Energy for a career with no limits and a place where you can be yourself? We are ready for you!
Welcome to apply before 8th of March! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!  
More information: Recruiting Manager Per Holgersson, +46 107-38 3848, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Felix Bandalo, +46 107-38 36 86; Unionen: Yvonne Norgren, +46 107-38 36 94; Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Partner Elias Ströberg, +46 107-38 34 45.  
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com