Customer Support Specialist

Tibber is the first fully digital energy company in the world. We’re also the only energy company with the mission to reduce the residential energy consumption in Europe by 20%, and let all homes use energy in a sustainable way. We’re constantly challenging the dinosaurs in the market by using new technology and fresh ideas.
We have tens of thousands of connected electric cars, heat pumps, and smart home devices that the Tibber platform controls for our customers in order to optimize and reduce their consumption and cost. We not only believe that we’re the digital energy company of the future - we’re the energy company of today.
Our growth rate has been truly amazing, and still, we’re just getting started. We’re now looking for a Customer Support Specialist for the Swedish market. Could you be the next adventurer to join our team?
About the job
You will get in-depth knowledge about the energy market and how we integrate products so that the customer can use their energy smarter. You will play a key role in introducing our customers to our product and help them gain more understanding about the app, their costs, and their electricity consumption so that they not only understand the product but can also use it to their advantage. As part of our team, you will be engaging with tasks such as:
Communicate with our customers via chat and email (occasionally on the phone too)
Write content to our FAQ and Help Center
Provide customer feedback to other parts of the organization and based on your insight continuously help improve our product and services
Together with the team create and improve processes with the target of increasing both efficiency, but most importantly, customer satisfaction
You will take part in a shift-based schedule and workday, evening, and weekend shifts.



About you
You take pride in creating a great customer experience. You get a kick out of not only fulfilling customer needs, but exceeding their expectations, and would go that extra mile to make our customers happy. You have a curious mindset and love learning new things.
In addition to this, you're a structured person and will be a contributor to creating processes and routines that help the teamwork in the most efficient way. If you see something not working you will pick it up and make sure that it at the end of the day is better. You love working with people and in a high pace environment.
In addition to this we are looking for someone who could match these criteria:
Experience from the energy market
+3 years from a customer-facing role
Great organizational skills and you don't let yourself get rattled
You're a native speaker and writer in Swedish and fluent in English and choose your words well
It doesn't hurt if you are interested in technology and Smart homes



The Tibber mindset
Being on a mission to fundamentally change an industry as we do also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we're on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.
Having more than doubled our Tibber tribe in the last year alone means we hire from all over the world, celebrate our differences, and work as well remotely as we do in the office. To get that true team spirit we gather all tribe members every year at a pop-up office – to work, have fun, and explore a new city together.
We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.
We're very proud of being a mission-driven startup with thousands and thousands of new users every month. The majority of our investors are proudly represented by Tibber employees, Silicon Valley-based Founders Fund and more.
Join our Tibber Tribe, it will be an adventure!
We look forward to hearing from you. We will have an ongoing evaluation of the applications, so please submit yours as soon as possible.