Customer Support Specialist

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
We are looking for a Customer Support Specialist to join our High Voltage Products Business Unit. As a Customer Support Specialist, you will provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. 
For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!
Your responsibilities
Ensure the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply unit, and other internal and/or external teams. Coordinate resolution with After-Sales Service and/or Spare Parts teams.
Coordinate with related teams to ensure the complete handling of the customer order (e.g. order entry, internal supply unit order, price lists, shipping, invoice) is in place.
Proactively inform customers about issue status based on inputs and clarifiy any questions. Ensure a positive customer experience throughout the entire order process.
Prepare and analyze regular statistics (e.g. invoice backlog) using available tools and collecting relevant information
Track regular target performance and provide results to management

Your background
As a successful candidate you hold a university degree and have professional experience from a similar position
Energetic, proactive, and problem-solving approach, together with a keen sense of responsibility and ownership
Fluency in English is required, both written and spoken
A collaborative, solutions-oriented approach and good communication skills
Strong sense of responsibility, striving to overcome difficult tasks and accept challenges, be creative, initiative to undertake more responsibilities

More about us
Are you ready to join Hitachi Energy for a career with no limits and a place where you can be yourself? We are ready for you! 
Welcome to apply before April 13th! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!   
More information: Recruiting Manager Thomas Einarsson, +46 107-38 085 8,  thomas.einarsson@hitachienergy.com, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Jan Skogeby, +46 107-38 16 42; Unionen: Karin Boholm, +46 107- 38 65 85; Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Partner Renée Lundgren, +46 72-730 00 72, renee.lundgren@hitachienergy.com
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com