Customer Support Specialist

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
Are you a structured person and enjoy administration? Want to work in an international environment that changes fast? Do you have some years of experience with handling orders or smaller projects and are ready to grow with us? Then you should become one of our Customer Support Specialists! You will be a part of High Voltage Service in Ludvika, a business unit within Hitachi Energy.
Don’t hesitate to apply even if you feel that you don’t fulfill all requirements! Most important for this role is your personality and your willingness to learn and explore new areas. Good teamwork and collaboration skills are crucial to succeed in the role! 
Your responsibilities
As a Customer Support Specialist, you will be a part of the Order and Project Execution team that are at the heart of our organization, meeting and exceeding customer expectations.
You will be reporting to the Operations Manager and be responsible for orders/projects from clarification meeting to shipping, delivery, invoicing and settling of payment.
You will maintain and enhance customer satisfaction by providing excellent service at all stages of the order/project.
The orders that are handled by the Service unit are from smaller spare part orders (often by express) up to medium size projects, including Training and Field service.
You will work in a multicultural team and customers all over the world and have readiness to handle different cultures and scenarios.
Live Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background
Your personality is of high importance. You are capable to easily understand customer requirements and can adapt to different situations quickly.
You are flexible, work close to colleagues in the team, and like to work proactively.
You like to work in a multicultural team and interact with customers all over the world.
Fluency in Swedish and English is required.

More about us
Are you ready for a new exciting challenge? Applications will be reviewed on an ongoing basis until June 9, so don’t delay – apply today!   
More information: Recruiting Manager Daniel S. Karlsson, +46 107-38 73 52, daniel.s.karlsson@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer:  Felix Bandalo, +46 107-38 36 86; Unionen: Yvonne Norgren, +46 107-38 36 94, Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Partner Elias Ströberg, +46 72-204 43 74, elias.stroberg@hitachienergy.com
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com