Customer Support Specialist

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
We are looking for a Customer Support Specialist in our Transformer Business Unit in Ludvika. In this role you will be a part of a team working with order management, having responsibility for your own customer portfolio, hence being dedicated main contact for these customers in their everyday work. Your aim is to ensure that we as a company deliver world class customer experience, meeting customer requests to the best of our ability. You will play a key role in our success.
We have fun at work and what we do is important with a direct impact on our customers, co-workers, and company’s success!
Your responsibilities
Working with a portfolio of global customers, internal as well as external. Ensuring that our performance is top class, reliable and preferably exceeds customer expectations
Responsible for order received, until delivery complete and payment received
Collaborate close cross functionally with other departments such as sales, after sales, finance, planning, production, design and SCM
Contribute in our strive for continuous improvement of our processes
Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background
You are driven, service minded and well organized
You are team oriented, communicatively skilled and appreciate working with people
You enjoy challenges in your everyday work and seek ways to achieve continuous improvement
You are both interested in the technical and commercial aspects of doing business
Academic background within fields of business administration, engineering, logistics and/or you have work experience within mentioned fields
Fluency in English, both written and verbal is required. Additional languages are of advantage

More about us
We hope you are interested to join our team! You are welcome to apply by July 18. Applications will be reviewed on an ongoing basis, so don’t delay – apply today! 
More information: Hiring Manager Henrik Berglund, +46 107-38 45 55, henrik.berglund@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Karolina Czechowski, +46 730-73 41 15, Unionen: Yvonne Norgren, +46 107-38 36 94, Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Partner Elias Ströberg , +46 72-204 43 74, elias.stroberg@hitachienergy.com.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com