Customer Support Specialist

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
We are looking for a Customer Support Specialist to join our Marketing and Sales team for Transformers in Sweden!
You will be a part of our team based in Västerås and take on responsibility to provide both internal and external customer support. In this position you have great opportunities to create a broad network internally and on an international level. When you feel comfortable in the role you get the opportunity to manage more complex projects and tasks on your own. In other words, your ambition is the foundation for your development opportunities!
We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!
Your responsibilities
As a Customer Support Specialist, you will be a part of the Order and Project support team, acting key contact towards our customers
A part of your responsibility will be to coordinate customer orders/projects including shipping, delivery, invoicing and settling of payments
Coordinate resolution with After-Sales Service and/or Spare Parts teams
Ensure a positive customer experience throughout the entire process
Prepare and analyze regular statistics using available tools and collecting relevant information
You will work in an international context with supplying factories around Europe with opportunities to interact with different countries and cultures

Your background
You identify yourself as being customer- and solution oriented and enjoy giving service and support to exceed expectations
Self-motivated mindset to drive and develop processes and striving to overcome difficult tasks and accept challenges
You are innovative and creative which means that you can adapt to different situations quickly and find new solutions in both short and long term
You have great communication skills and the wish to collaborate in a dynamic and multicultural environment
University degree and/or professional experience from a similar position is a merit but not a must
Fluency in Swedish and English is required, both written and spoken to be able to interact with various stakeholders

More about us
Are you ready to join Hitachi Energy for a career with no limits? We are ready for you! Welcome to apply before October 24.
Recruiting Manage Erik Björck, +46 107-38 66 27, erik.bjorck@hitachienergy.com, will answer your questions about the position. Union : Sveriges Ingenjörer: Karolina Czechowski, +46 730-73 41 15; Unionen: Yvonne Norgren, +46 107-38 36 94; Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Acquisition Partner Alexandra Lind, +46 107-382401, alexandra.lind@hitachienergy.com.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com