Customer Support Specialist

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
As a Customer Support Specialist at High Voltage Components & Surge Arrester Unit in Ludvika, you work closely with our sales team. This is an important role in our order chain where you will handle and administer our incoming order. You will be based in Ludvika, Sweden and we offer flexible work-from-home options.
Your Responsibility
Proceed and coordinate through the whole order process and inform our customer with order updates, delivery plans, plan customer visit and tests etc.
Financial and technical responsibility for your assigned projects.
Simultaneously handle a large volume of incoming order in our material and planning system ERP.
Prior and administer incoming orders and support our customer with great service.
Coordination both internally with all functions but also with our external partners.
Support our customer, communicate and coordinate both technical and commercial information and conditions.
Some technical information is provided by you, but also by our technical experts.

Your Background
As a person, you are driven and independent with a great team player skill.
Have a problem solution mind and can easily take initiative when needed.
Can clearly communicate with people from different backgrounds and cultures around the world.
Fluent in English, both written an oral. English is used daily, both with internal and external parties. Fluent in Swedish is an advantage, other language skills are a plus.
Preferably a technical background to easily understand our products.

More about us
Are you ready for an exciting new challenge? Does the above description sound like you? We are exciting to hear from you! At Hitachi Energy we value you as a person and believe in personal development. Please apply today, even if you do not meet all the criteria above. Applications will be reviewed on an ongoing basis, so don’t delay – apply no later than 13th of March 2023.
Recruiting Manager Helena Eriksson, helena.eriksson@hitachienergy.com, will be happy to answer your questions regarding this position. Union representatives - Sveriges Ingenjörer; Philip Bengtsson, +46 107 38 25 17; Ledarna: Christer Fridlund, + 46 107-38 29 12; Unionen: Johan Frisk, +46 41107-38 39 68. All other questions should be directed to Talent Partner Julia Wiklund, julia.wiklund1@hitachienergy.com

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD. www.hitachienergy.com