Customer Support Specialist

ValueOne is looking for a Customer Support Specialist for a consultant assignment at a manufacturing company in Ludvika. The assignment must be filled as soon as possible.

ValueOne are specialists in supply chain management, purchasing and logistics. We offer our customers services in three business areas: interim logistics and procurement consultants, recruitment of buyers and logisticians, as well as development of our customers’ supply chain operations in terms of strategies, models, methods, processes, structure, and competence.

We can offer a variety of assignments at all levels within Supply Chain Management. As a consultant at ValueOne, you are part of a professional and enterprising team consisting of the leading consultants in purchasing and logistics. If you choose to join our team, you are offered:

A market salary, which you can influence yourself.
Market-leading occupational pension.
Generous health and care insurance.
Health care allowance.
Personal coaching and career advice.
Network meetings with competent colleagues and Supply Chain professionals through recurring events and lectures.
Competence development through world-leading individually tailored education and courses in Supply Chain thanks to our partnership with CIPS (www.cips.org). 

The role  

As Customer Support Specialist you will provide internal and external customer support and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. You will be a part of the Order and Project Execution team that are at the heart of our organization, meeting and exceeding customer expectations. You will be reporting to the Operations Manager. Remote work is possible to some extent.

Main tasks:

Be responsible for orders/projects from clarification meeting to shipping, delivery, invoicing and settling of payment.
Maintain and enhance customer satisfaction by providing excellent service at all stages of the order/project.
Ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Coordinate resolution with After- Sales Service and/or Spare Parts teams.
Order handling and related work task.

Experience and competencies  

The Customer Support Specialist we are looking for needs to have experience from a similar role. Experience from the manufacturing industry is desirable. A collaborative and solution-oriented approach is essential as well as well-developed stakeholder management skills. Fluency in English, in writing and orally, is a must. Swedish is desirable. You will work in a multicultural team and customers all over the world and need to have readiness to handle different cultures and scenarios.

Application  

We look forward to receiving your application. Please apply through our webpage at: http://valueone.se/aktuella-jobb/ as soon as possible. Feel free to contact Johanna Hallnemo at +46 72–1432 379 with any questions regarding the listed position. Please note that to apply for this position you need to be an EU citizen or have a valid Swedish working permit.